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  • About 2Grips

2Grips provides total solutions for the improvement of services within your IT organization. We are specialists in the field of IT Service Management, supplying both consultancy services and those ITSM tools necessary to help you keep your customers and end-users both happy and loyal. We focus on your organization, its internal processes and those tools best suited to your IT environment. We excel at helping you excel!

  • 4me ITSM & Ivanti Service Manager:

4me, formerly ITRP, and Ivanti Service Manager are two excellent Service Management applications which can be successfully implemented for all types of organizations. These applications support internal IT processes such as Incident Management and Request Fulfillment, and provide features which promote your organization’s transparency. Furthermore, these solutions provide your customers with easy access to your IT services. Each solution offering its own distinctive method.

  • ITSM Training & Advice:

Our consultancy services have been designed to optimize your services in the fields of quality, costs, manageability and transparency. We focus on your organization’s goals, its processes and tools, providing a unique holistic approach. This approach is always completely pragmatic, and focuses on your specific situation. Examples of our services are ITIL Foundation training, ITSM tooling implementation, and the application of process improvements.

2Grips, your ITSM partner

  • ‘One-Stop Shopping’ for all your Service Management issues
  • Holistic implementation of Service Management tools
  • Pragmatic IT Service Management approach
  • ITSM solutions for service organizations employing between 2 and 2000 staff members.
  • Fixed price Support & Management for your ITSM toolset.

2 Grips