2Grips is your experienced guide on the journey towards Customer Excellence
As a service-oriented department, your greatest challenge is maintaining the top-tier service your employees provide daily , even as your customers grow increasingly demanding.
- How can you exceed the ever-rising expectations of your (internal) customers without overburdening your team?
- What’s the best way to optimize your service processes while also cutting costs?
- How can you keep up with new ways of working and emerging technologies?
- How can you improve collaboration with internal departments and external suppliers?
- How do you boost your team’s motivation and engagement during times of change?
Ask 2Grips—your partner in delivering excellent service management.
Strengthen your service with 2Grips’ comprehensive approach
Consultancy
Tailored advice for your sector, organization, challenges, resources, and budget.
We’ll develop a customized improvement plan based on your current situation and objectives.
Tooling
In our portfolio of ITSM and ESM applications, there is a tool for every organisation that matches.
We’ll help you select the most suitable IT Service Management (ITSM) or Enterprise Service Management (ESM) applications, handle the implementation, and provide ongoing support.
Training
Maintain every team member’s expertise to guarantee the best service.
Choose from classic training in open programs or in-company sessions, tailored e-learning courses, and customized workshops.
Proven Results
All our clients have improved their customer satisfaction and optimized their service management processes through tailored solutions based on data-driven insights and measurable outcomes. Ask us for concrete case studies.
In-depth expertise
2Grips consultants are experts in service, process, and project management. They’re certified in best practices and standards such as ITIL, SIAM, Prince2, Cobit, ISO20000, Lean IT, and Scrum. Each consultant brings hands-on experience applying these standards across diverse sectors.
Tailored Advice
You’ll never get off-the-shelf solutions. Our approach is fully aligned with your specific needs, goals, and company culture.
Comprehensive support
From analysis to implementation and beyond, we’ll support you every step of the way. We ensure smooth transitions and provide guidance for your team at every stage.
Sustainable collaboration
A partnership with 2Grips doesn’t end with the initial project. You can rely on us to continuously improve your service according to the latest methodologies.
Our clients came before you
