Freshservice offers a refreshingly user-friendly, easy-to-configure IT service desk solution in the cloud. This ITIL-based service desk software has everything you need for proactive service delivery.


This plug-and-play ITIL service desk helps you to modernise IT and other business functions without too much costs and complications. It includes Incident Management, SLA Management, Knowledge Management, Service Catalog, Automation, Self-service Portal and more. With Freshservice, ITSM becomes easy thanks to an intuitive and intelligent service management solution.

Freshservice is Gartner Peer Insights Customers’ Choice for ITSM software


In 2022 Freshservice was named “Challenger” in the Gartner® Magic Quadrant™ for IT Service Management applications.


Set up an IT system that is simple, efficient, flawless and fully personalised according to your organisation’s needs.

Repetitive tasks and manual processes performed by your IT team can be automated with the workflow automator’s simple drag-and-drop action.

Whether they are contracts, hardware, software or other configuration items, evaluate their value and plan purchases with up-to-date information of all assets. With a comprehensive set of asset management features, you can never lose sight of an asset again.

Track service desk performance, make informed decisions and improve services with predefined and customised reporting capabilities through the service desk.

You can set up a knowledge base to enable self-service. You also have the option of using the autosuggest feature to give users suggestions on how to solve a problem. By using this feature, you avoid tickets for common scenarios.

More to discover:

Freshservice for Business Teams

Modern Enterprise Service Management

For seamless collaboration and contemporary communication between employees and HR, facilities, finance and other business teams

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