Freshservice
Enterprise-grade ITSM, for every business
Looking for an intuitive IT service desk tool that's quick to set up without hassle? One that bridges the gap between IT and business? Freshservice offers a refreshing, cloud-based solution that simplifies IT service management and connects IT with other departments. With features like incident management, SLA tracking, a self-service portal, and robust AI capabilities, Freshservice makes your IT and service management more efficient—without high costs or complexity.
Why Choose Freshservice?
Freshservice operates directly from the cloud and is designed for easy configuration to suit your needs. This platform provides a ready-to-use ITIL service desk to optimize your processes without expensive customizations.
Automate repetitive tasks using Freshservice’s simple drag-and-drop workflow builder. This reduces manual work, allowing your team to focus on more important tasks.
Keep all your IT and non-IT assets centralized, including contracts, hardware, software, and configuration items. With its extensive asset management features, Freshservice ensures you stay organized and up-to-date.
Freshservice is Gartner Peer Insights Customers’ Choice for ITSM software
In 2022 Freshservice was named “Challenger” in the Gartner® Magic Quadrant™ for IT Service Management applications.
Benefits of Freshservice for your organization
Proactive and Automated Service Delivery: Freshservice enables self-service and automation to resolve common issues faster.
Advanced Analytics and Reporting: Gain in-depth insights into your service desk performance with predefined and customizable reports.
User-Friendly Experience: A knowledge base empowers end-users to find solutions independently, reducing the volume of incoming tickets.
Why choose Freshservice and 2Grips?
As an experienced partner, 2Grips guides you through every step of implementing, configuring, and optimizing Freshservice. Leveraging our expertise in Freshservice functionalities and ITSM, we help you maximize the tool’s potential for your organization.
Ready to see Freshservice in action?
Request a demo today and discover the benefits for your IT service management.
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