Ivanti Neurons
for ITSM

Ivanti Neurons for ITSM is an excellent choice for organisations looking for a comprehensive IT service management solution. Whether you are looking for an IT helpdesk/support ticket solution or want to run more advanced ITIL service management processes, Ivanti Neurons for ITSM can be easily scaled and customised to meet your specific business needs.

Ivanti Neurons for ITSM

Its comprehensive set of functionalities, integration of automation and AI, self-service capabilities, knowledge management support and it asset management tools, enable it to streamline IT processes, improve efficiency and enhance the end-user experience.

It also offers powerful reporting and analytics, seamless integration with existing IT systems, a focus on security and compliance, and scalability to meet the changing needs of organisations. Its user-friendly interface, vendor support and reputation further add to its appeal, making it a strong candidate for those looking to optimise IT service management.

In 2022, Ivanti was named “Leader” in the Gartner® Magic Quadrantâ„¢ for IT Service Management tools for the 3rd time in a row.



Throughout the years, Ivanti has experienced several mergers and acquisitions, leading to various name changes and expansions of its product portfolio. Ivanti was formed in January 2017 from the merger of LANDESK and HEAT Software and later also acquired Cherwell Software. Since then, Ivanti has continued to develop and expand its product offering, including Ivanti Neurons, which integrates automation and artificial intelligence to improve IT service management and security.

Ivanti Neurons for ITSM in 2 minutes

Ivanti Neurons for ITSM provides Service Management for 11 ITIL practices.

Ivanti Enterprise Service Management

For those seeking consistent and seamless services throughout the organisation, Ivanti has additional modules available from onboarding to daily interactions with IT, HR, facilities and security.

Ivanti Neurons for Facilities

Provide support by automating workflows related to daily work orders, work assignments, maintenance tasks and facility projects.

Ivanti Neurons for HR

Streamline and automate your HR services with efficient case management, onboarding, self-service and back-to-work management for a productive employee experience.

Ivanti Neurons for Governance, Risk and Compliance (GRC)

Unify your GRC management and track all authorisation documents, claims, controls and risks in one system.

Ivanti Neurons for Security Operations Management

Manage and automate remediation of vulnerabilities and security events and incidents using best practices.

Ivanti Neurons for Project and Portfolio Management

Take the guess work out of project execution and create predictable project execution that delivers results on time, on budget, for the entire organisation….

Ivanti Neurons for Spend Intelligence

Ivanti Neurons for Spend Intelligence provides insight into your software landscape and application spend for on-prem, cloud and edge environments.

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