The shift-left strategy aims to shift the solution of problems to the lowest cost level. It’ s an ITSM strategy that requires changes in people, processes and technology – in which knowledge management, self-service and automation are key factors.

In this workshop, we focus on the opportunities and challenges of automation as part of a shift-left strategy. We will look at how this can lead to cost-efficient and effective services and more happy customers. You will receive tips and points of attention from professionals who are involved in the continuous improvement of services on a daily basis.

Recommended reading: Shift-left 1.0 and Shift-left 2.0

Download here the slide deck of the workshop