To ensure that Service Management initiatives are truly successful within your organization, it is crucial not to neglect the organizational impact and the human factor. Understanding and effectively managing employee behavior in your organization are essential to achieving high levels of service and fostering a positive corporate culture. During our workshop, we will consider the fascinating and complex field of Organizational Behavior Management (OBM) and show you how it can apply to your service management initiative. We will delve into the core principles of OBM and provide practical insights and tools to effectively manage workplace behavior.

Download here the slide deck of the workshop