Conversational AI is increasingly being adopted by many companies. In the Netherlands, remarkable examples of popular voice and chatbots include KLM, Bol.com and the Dutch police to list some. Interestingly, however, emerging markets such as Brazil, India and Kenya are leading the pack. Chatlayer provides some examples of customer success stories in these markets, as these are good indicators of what we can expect in the future for Belgium and Western Europe in general.

Download here the slide deck of the workshop