Service Management
Knowledge Articles

2Grips believes that it is important to share knowledge by providing these service management knowledge articles. We give advice, share personal experiences and identify trends. Would you like to discuss your bottlenecks and issues with us or do you need tailor-made advice? If so, please don't hesitate to contact us.

Customer Experience
Customer Experience
2 articles
Enterprise Service Management
Enterprise Service Management
2 articles
ITIL
ITIL
7 articles
Service Management Frameworks
Service Management Frameworks
5 articles
Service Management Terminology
23 articles
Service Management Tooling
Service Management Tooling
1 article
Service Management Updates
Service Management Update
6 articles
Shift-Left and Self-service
Shift-Left Self-service
5 articles
SIAM
SIAM
3 articles