4me

Meet 4me, the Complete Service Management Platform: fast, simple and ready-to-use. This cloud-based tool is built to optimize service workflow automation for all departments – IT, HR, Purchasing, Facilities, Security and more – in one complete platform. Allowing staff to focus on their real jobs: creating value for their customers.

Certified 4me Partner 2023
Premium 4me Implementation Partner 2023
4me Certified Integration Partner 2023
4me Gartner 2023

In 2023, 4me was awarded the Gartner Peer Insights Customers’ Choice award for IT Service Management (ITSM) tools for the 3rd time in a row.

Ready-To-Use

4me Service Management uses a fixed setup to support your (IT) processes, usable for all organisations, from SME to global player. No long and expensive implementation process, but a fast, budget-friendly, ready-to-use setup of an ITSM tool with very high maturity. Within the existing set-up, 4me offers ample opportunities to realise the necessary specific requests, forms and workflows for each customer.

Background

4me is a visionary solution focused on the future that gives its users the ultimate experience in usability and speed. It is based on its creators’ decades of experience from the implementations of several other ITSM tools.

4me understands that today’s consumers have changed. Customers expect a transparent service that is both responsive and intuitive. That is why 4me is constantly evolving and regularly building in new functionalities.

Why choose 4me Service Management?

4me is focussed on being user-friendly. All relevant information is presented to the user in one single window and everything irrelevant is simply hidden. Incidents and requests can be created in just a couple of clicks of a mouse. And 4me will proactively identify relevant information – like known errors, incident models or relevant configuration items – and present it to the user to help resolve tickets. With drag-and-drop capabilities, 4me is truly an easy to use application. Your agents are guaranteed to love it!

Some service management solutions might offer you two new releases per year, which could even be costly and risky to implement. 4me deploys new functionality on a weekly basis! Without any cost and without any downtime. This allows your organisation to benefit from new functionality quickly and effortless.

As 4me is truly ‘ready-to-use’, it’s very easy and fast to implement. There is no more need to define your own service management processes or to think about the statuses you require for e.g. an Incident or a Problem record. 4me has done this for you, based upon decades worth of experience. The solution offers fully integrated modules to support the most important service management processes. So just setup the system with your data and setup your standard requests and you’re off!
4me is so intuitive that, after using the Quick Start Guide, most users are productive within minutes. No expensive education or classroom training is required. The online training module is available for each support role, allowing users to quickly discover 4me’s more advanced features.

  • 4me brings about seamless collaboration that significantly increases the productivity of the entire IT department. IT staff do not waste time on administrative work with no added value.
  • Self Service allows users to register and track their requests themselves.
  • Intelligent Request grouping ensures faster handling of major incidents.
  • Problems requiring root cause analysis are more easily identified and solved faster.
  • Change Managers save time with workflow automation.

Today it’s normal to have instant access to information and applications. Information must be available quickly, at anytime and anywhere in the world. Unfortunately, this is not always the case with service management applications. However, immediate access to information is crucial for the success of a service management platform. That’s why there’s 4me. An ITSM tool with the fastest and easiest interface in the world, available always and everywhere. 4me is built for speed! This means that customers can be served significantly faster by your service desk and improve the performance of your entire service organisation.

SIAM in 2 minutes

SIAM 4me

Managing numerous outsourcing contracts is just one of the many challenges companies face on the road to digital transformation. While most service management solutions claim to be able to support the Service Integration and Management (SIAM) function, 4me is the only one that can deliver this without extensive and costly customisation.
This Service Management solution is distinguished by unbeatable SIAM support. With it, 4me gives its users at-a-glance insight into the performance of all suppliers in the entire chain. At the same time, it measures the performance of all service providers involved against Service Level Agreement (SLA), Underpinning Contract (UC) or Operational Level Agreement (OLA). With 4me, discover Service Management beyond the boundaries of your organisation and allow all parties involved, to collaborate efficiently without expensive integrations.

SIAM in 2 minutes

Enterprise Service Management

4me Service Management supports all service organisations within your company, not just IT. You can set up complex workflows that run across multiple departments to cover Facilities, HR, Legal or IT. Truly collaborating with all disciplines to service the same customers, while offering one single entry point to the customer for reporting any issue or requesting any service.

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