Knowledge management is the process of creating, sharing, using, and managing the knowledge and information of an organisation. It involves capturing, storing, and distributing knowledge and information, as well as encouraging the creation and sharing of new knowledge.

The goal of knowledge management is to improve the efficiency, effectiveness, and competitiveness of an organisation by leveraging its collective knowledge and expertise. It helps organisations to capture and retain the expertise of their employees, and to make it easily accessible to those who need it. Therefore, it is also an important pillar of shift-left.

A feasible way to manage knowledge is KCS (Knowledge-Centered Support)