The right service management technology, implemented with a human touch
Modern service management requires technology that is powerful, flexible and easy to use. A good ITSM or ESM platform should support core processes such as incident, request, change and problem management, while also helping organisations work smarter, automate repetitive tasks and improve the experience for employees and service teams.
At 2Grips, we help organisations select, implement, integrate, improve and support service management technology. We combine deep platform knowledge with practical experience in ITSM, ESM, SIAM and service organisation design. This means we look beyond the technology itself and focus on the processes, roles, governance, integrations, reporting and adoption needed to make it successful.
2Grips portfolio
2Grips works with a strong portfolio of leading technology partners, including Halo, Xurrent, Freshservice and Ivanti. Each solution has its own strengths and is suitable for different types of organisations, levels of maturity and business requirements.
We help you understand the differences between these platforms and guide you towards the solution that best fits your organisation. Our goal is to make sure your service management technology supports your organisation today and can continue to grow with you in the future.
AI, integration and automation
AI, integration and automation are becoming essential parts of modern service management. AI can improve self-service, support agents with faster and better answers, summarise information, suggest knowledge articles, classify tickets and identify trends in service performance.
Integration and automation help connect service management technology with identity providers, discovery tools, monitoring solutions, collaboration platforms, HR systems, development tools and other business applications. 2Grips helps organisations design and implement standard, templated and custom integrations, including integrations running on a separate iPaaS platform where needed.
Automation can support areas such as user provisioning, onboarding and offboarding, approvals, task routing, notifications, status updates and updates in external systems. The result is a service management environment that works faster, more consistently and with fewer repetitive manual actions.
Implementation with a practical approach
2Grips provides multiple implementation approaches, ranging from a guided do-it-yourself approach to a fully supported implementation. Depending on the needs of the customer and the chosen solution, we provide a pragmatic and proven approach that creates a strong foundation, reduces implementation time and helps lower the total cost of ownership.
Adoption and continuous improvement
Technology only creates value when people use it. That is why adoption is an important part of our approach. Through training, coaching and practical guidance, we help end users, agents, functional administrators, process owners and management understand how the solution works and how it supports their daily responsibilities.
After implementation, 2Grips can continue to support your organisation with functional administration, optimisation, reporting improvements, new workflows, additional integrations and service management advice. This helps ensure that your service management technology continues to deliver value as your organisation develops.
Service management tools offered by 2Grips
Why 2Grips?
2Grips is a specialised service management partner with strong practical experience in technology, processes and organisational adoption. We help organisations find the right solution, implement faster with proven practices, avoid unnecessary complexity, use AI and automation effectively, improve adoption and continuously improve after go-live.
With 2Grips, you get a partner that understands both the technology and the organisation behind it.
Ready to improve your service management technology?
Are you selecting a new ITSM or ESM platform, replacing an existing solution or looking to get more value from your current setup? 2Grips can help you take the next step with practical advice, proven implementation experience and long-term support.