Intuitive, AI-powered service management
Freshservice is a modern, cloud-based service management platform that makes ITSM and ESM simple, flexible and easy to use. Its clean, intuitive interface helps employees get support quickly and gives agents everything they need to work efficiently and deliver a better service experience.
Built around ITIL best practices, Freshservice brings incident, request, problem, change, knowledge, asset and service management together in one integrated platform. It can also be extended beyond IT to teams such as HR, Facilities, Finance and Legal.
Freshservice is designed with usability at its core. Employees can easily find information, request services and track progress through an intuitive self-service experience.
Agents benefit from a modern, easy-to-navigate workspace that reduces complexity and helps them resolve issues faster. The result is quicker adoption, higher productivity and a better experience for everyone using the platform.
Freddy AI brings intelligence directly into the service experience. Employees can get answers and support through conversational self-service, while agents benefit from intelligent suggestions, ticket summaries, knowledge recommendations and contextual assistance.
AI also helps service managers uncover trends and opportunities for improvement, while AI-driven automation can take over repetitive activities and accelerate service delivery.
Freshservice gives organisations the flexibility to adapt quickly without relying on complex development. Its no-code and low-code capabilities make it easy to configure forms, workflows, approvals, routing and automations using intuitive visual tools.
The platform also connects easily to the wider technology landscape through standard integrations, APIs, connectors and orchestration capabilities. This allows organisations to automate processes across identity solutions, collaboration tools, HR systems, monitoring platforms and other business applications.
The result is faster processes, less manual work and a platform that can evolve with your organisation.
Freshservice provides powerful discovery and IT asset management capabilities, giving organisations clear visibility across on-premises, cloud and hybrid environments.
Devices, infrastructure and applications can be discovered automatically and maintained within an integrated CMDB. Dependency mapping shows how infrastructure, applications and business services are connected, helping teams assess impact, reduce risk and make better decisions during incidents and changes.
Freshservice helps organisations create smooth, consistent employee journeys for onboarding, offboarding, relocations and other transitions.
Activities across HR, IT, Facilities, Finance and other teams can be coordinated within a single workflow. Account creation, application access, equipment, approvals, workplace facilities and asset recovery can all be assigned and automated.
This creates a better employee experience, reduces manual coordination and helps ensure that nothing gets missed.
2Grips is an experienced Freshservice partner and helps organisations turn the platform into real business value. We support customers with implementation, configuration, integrations, automation, adoption and continuous improvement.
By combining Freshservice’s intuitive technology with our practical service management expertise, we help organisations implement faster, simplify service delivery and create a platform that continues to grow with their needs.
Ready to discover Freshservice?
Looking for a service management platform that is intuitive, flexible and powered by AI?
2Grips can help you discover how Freshservice can simplify service delivery, improve user experience and give your teams more time to focus on what really matters.