Cases

Our customers

Our customers are at the heart of what we do. Their satisfaction drives us, and their success paves the way for new customers—from global enterprises to local businesses. Together, we build long-lasting partnerships and inspiring success stories.

Customer success stories

Cordaan: creating one intuitive service portal with Freshservice

How 2Grips helped Cordaan bring services, workflows and data together in Freshservice — making it easier for employees to get the support they need.

Easi: building a flexible service management platform for 800+ customers

How 2Grips helped Easi implement Xurrent to improve service efficiency, customer experience and business agility.

Province of East Flanders: from incident management to enterprise service management

How 2Grips helped the Province of East Flanders build one transparent service ecosystem with Xurrent — reducing complexity, improving efficiency and achieving 99% user satisfaction.

Hasselt University: professionalising service management for a better user experience

How 2Grips helped Hasselt University implement Xurrent, improve service efficiency and build a more mature, service-oriented organisation.

How our customers experience 2Grips

We regularly ask our customers how they experience working with 2Grips. Our 2025 customer survey shows what they value most in our partnership.

Empathy

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2Grips listens, understands their needs and thinks along with them.

Progressiveness

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2Grips makes complex matters easier to understand and solve.

Simplicity

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2Grips makes complex matters easier to understand and solve.

Long-term partnership

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2Grips is seen as a loyal, long-term partner for service management.

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Our customers recommend 2Grips · Net Promoter Score

More of our customers are strong advocates of 2Grips than detractors — resulting in a positive Net Promoter Score of +26.

Source: 2Grips Customer Survey 2025

What our customers say

"With everything Freshworks' solution engineer said, I thought: 'I need this, this is exactly what I believe in'."

Niels van der Voort

Enterprise IT Architect bij Cordaan

"Like two gears in perfect synchronicity, our partnership with 2Grips as Expertum propels us forward to greater heights of success."

Aaron Beerens

Service Delivery Manager bij Expertum

"What we appreciate is that 2Grips always puts the customer first and is constantly striving to find the best solution."

Roeland Stoter

ICT Projectmanager bij TABS Holland

"Working with 2Grips, primarily on Ivanti, is more than just a collaboration; it is a partnership. We enjoy excellent communication and a result-oriented approach to follow-up. There is a shared interest in getting things done professionally and efficiently. The positive results speak for themselves, bringing us both satisfaction and a beneficial impact on the daily use of the application."

Bert Wauters

Manager ICT-Servicedesk bij District09

"2Grips played a key role in helping to steer the change in the right direction. They showed us where the gaps lay and what we could improve. It was a successful collaboration in which we both felt comfortable challenging each other when necessary."