One powerful platform. Endless possibilities.
Halo is a highly flexible, all-in-one platform for service management, workflow automation and customer operations. Its broad functional scope allows organisations to bring processes, teams and services together in one environment instead of relying on multiple separate applications.
Halo combines extensive out-of-the-box functionality with powerful low-code and no-code configuration. Organisations can adapt workflows, forms, automations and processes to the way they work without depending on complex development.
Halo is available in three main solutions, each designed around a different business need.
HaloITSM provides comprehensive IT and Enterprise Service Management, covering incident, request, problem and change management, CMDB, assets, knowledge, projects and workflow automation.
HaloPSA combines service management with contracts, projects, time registration, resource management, billing, CRM and financial processes.
HaloCRM brings sales, marketing, customer service and relationship management together in the same flexible platform.
Behind all three solutions is the same powerful Halo platform, allowing organisations to connect service management, customer processes, projects and automation in one environment.
HaloPSA is designed specifically for Managed Service Providers and other professional service organisations. It brings service desk operations, SLAs, contracts, projects, time tracking, asset management, CRM, billing, reporting and AI together in one integrated PSA platform.
This gives service providers a single view of both operational delivery and the commercial side of their customer relationships. For MSPs looking to simplify their technology stack, automate more of their operation and gain better control over service delivery and profitability, HaloPSA offers a strong proposition.
One of Halo’s biggest strengths is its flexibility. Visual workflows, configurable screens, rules and automation make it possible to support a wide variety of processes through low-code and no-code principles.
Halo also offers a very broad integration ecosystem, with more than 250 native integrations across areas such as identity management, monitoring, RMM, security, collaboration, finance, CRM and cloud services.
Where a standard integration is not available, APIs, webhooks and other integration options make it possible to connect additional applications, automate workflows and keep data synchronised across systems.
Halo AI brings intelligence directly into everyday workflows. It can support ticket triage, categorisation, summarisation, suggested responses, knowledge recommendations, search and workflow automation.
Halo is also extending the platform with AI Agents that can perform activities across workflows while organisations retain control over permissions and how AI is used.
Halo takes a straightforward approach to licensing, with broad functionality included as part of the core proposition rather than split across multiple tiers and add-ons. This includes automation, integrations and AI capabilities, creating greater pricing transparency and helping organisations make broader use of the platform.
Halo also gives organisations flexibility in how users are licensed by allowing named user licences and concurrent user licences to be combined. This makes it possible to align licensing more closely with actual usage patterns, for example by using named licences for dedicated users and concurrent licences for teams with shared or shift-based access.
Halo also offers both cloud and on-premises deployment options, giving organisations flexibility around infrastructure, security and governance requirements.
As a UK-based technology company, Halo provides an interesting European alternative for organisations that increasingly consider supplier origin, technology sovereignty and geopolitical dependencies when selecting strategic business platforms.
2Grips helps organisations unlock the full potential of Halo. We support customers with implementation, configuration, workflow design, integrations, automation, training and continuous improvement.
By combining Halo’s extensive capabilities with our practical service management expertise, we help organisations create a platform that fits the way they work today while providing the flexibility to support new requirements tomorrow.
Ready to discover Halo?
Looking for a flexible, all-inclusive platform that can support much more than traditional IT service management?
2Grips can show you how HaloITSM, HaloPSA or HaloCRM can simplify processes, automate work and bring more of your organisation together on one platform.