Powerful service management for complex organisations
Ivanti Neurons for ITSM is built for organisations that need flexibility, control and depth. It combines comprehensive ITSM capabilities with the freedom to design and automate virtually any process your organisation requires.
From incident, request, problem and change management to highly specific business workflows, Ivanti gives you the flexibility to configure processes, forms, rules, approvals and automations around the way your organisation actually works.
The result is a service management platform that can handle complexity without forcing you into rigid standard processes.
A strong CMDB is essential for understanding your technology landscape, managing change and demonstrating control.
Ivanti brings configuration, asset and relationship data together to provide a clear view of users, devices, applications, infrastructure and business services. This information can be used directly within incident, change, security and compliance processes.
For regulated organisations, this level of visibility is especially valuable. It helps improve impact analysis, strengthen control and provide the evidence needed to support compliance requirements.
Ivanti offers much more than core ITSM. The platform can be extended with capabilities for IT Asset Management, Discovery, HR Service Management, Facilities, Project and Portfolio Management, Security Operations and Governance, Risk and Compliance.
Ivanti Neurons for ITSM also integrates closely with other Ivanti technologies such as Discovery, ITAM, UEM, MDM, Patch Management and Digital Employee Experience.
This allows organisations to connect service management with asset, endpoint and security data and create more automated, informed and efficient processes across IT.
For organisations where governance and compliance are business-critical, Ivanti GRC adds powerful capabilities for managing risks, controls, regulatory requirements and evidence.
Frameworks such as ISO 27001 and NIST can be linked to internal controls and operational data, helping organisations create a more structured and transparent approach to compliance.
Because GRC can work alongside service management, asset and configuration data, compliance becomes more closely connected to day-to-day operations instead of being managed in isolation.
Ivanti is one of the most configurable platforms in the service management market.
Processes, workflows, business objects, forms, user interfaces, roles and automations can all be adapted to specific organisational requirements. This gives organisations the freedom to support both standard ITSM and complex business processes on the same platform.
Ivanti also continues to expand its AI and automation capabilities, helping service teams reduce manual work, access information faster and automate repetitive activities.
Ivanti gives organisations the flexibility to choose the deployment model that best fits their requirements.
The platform is available in the cloud, while on-premises deployment remains an option for organisations with specific security, infrastructure, regulatory or governance needs.
2Grips helps organisations turn Ivanti’s extensive capabilities into practical business value. We support customers with implementation, configuration, process design, integrations, automation, optimisation and continuous improvement.
By combining Ivanti’s powerful technology with our service management expertise, we help organisations create a platform that fits their processes, supports compliance and can continue to evolve as requirements change.
Ready to discover Ivanti?
Looking for a powerful and highly configurable service management platform with a strong CMDB, broad functional scope and integrated compliance capabilities?
2Grips can help you discover how Ivanti can support even the most demanding service management environments.