Ready-to-use service management for modern organisations
Xurrent is a powerful cloud-based service management platform for ITSM, ESM and SIAM. The platform is ready-to-use, highly standardised and built around proven service management practices. This helps organisations get started faster, reduce implementation complexity and create value without unnecessary customisation.
With Xurrent, service teams can manage incidents, requests, changes, problems, knowledge, assets, SLAs and workflows in one clear environment. The platform is suitable for IT and for other service departments such as HR, Facilities, Finance, Legal and Security.
Xurrent is built for collaboration between departments, suppliers and external service providers. This makes it especially suitable for organisations with complex service chains, shared responsibilities or SIAM-oriented environments.
AI is part of the fabric of the application. Xurrent’s Sera AI helps service teams work faster by supporting ticket classification, knowledge suggestions, summarisation, virtual agent capabilities, incident handling and workflow automation.
Xurrent also offers strong integration capabilities through its iPaaS platform. This enables organisations to connect Xurrent with identity providers, monitoring tools, endpoint management solutions, HR applications, collaboration platforms and development tools. Integrations can support user provisioning, onboarding and offboarding, asset updates, ticket routing, status synchronisation and automated updates in external systems.
For critical incidents, organisations need fast coordination, clear communication and structured response. Xurrent IMR supports major incident management from the first alert to resolution and post-incident evaluation. It helps teams involve the right people, communicate with stakeholders and keep control when business-critical services are impacted.
Strong governance is the foundation of reliable service delivery. We support organisations in aligning their processes with internationally recognised standards such as ISO/IEC 20000 and ISO/IEC 27001. From governance frameworks to continual improvement, we help you build compliant, resilient, and high-performing service organisations.
2Grips is an experienced Xurrent partner with the highest GOLD status. We help organisations get the most out of the platform through selection, implementation, configuration, integrations, training, adoption and continuous improvement.
Our approach combines Xurrent’s ready-to-use capabilities with practical service management expertise. This helps organisations implement faster, avoid unnecessary complexity and build a service management environment that supports both today’s needs and future ambitions.
Ready to discover Xurrent?
Are you looking for a modern service management platform that is ready-to-use, collaborative, AI-enabled and cost-effective? 2Grips can help you explore whether Xurrent is the right fit for your organisation.