SIAM Foundation

Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

This classroom SIAM Training is a foundation level course.

• It brings you knowledge and understanding of the terminology and the core principles.
• It provides knowledge about bringing together multiple service providers to strive for a common goal.
• It covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management.
• The SIAM certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

• Introduction to Service Integration and Management.
• SIAM implementation roadmap.
• Service Integration and Management and its relation to other management practices.
• SIAM roles and responsibilities.
• SIAM practices.
• Processes to support SIAM.
• SIAM challenges and risks.

This certification is aimed at professionals who are interested in the practice of Service Integration and Management or who want to implement this methodology in an organisation. This mainly involves professionals who already work with IT Service Management processes and want to implement and manage SIAM models.

• Online multiple choice questions

• Number of questions: 40

• Passed: min 65% (26 out of 40)

• Open book: No
• Exam duration: 60 minutes

You will receive a voucher for this online exam, which allows you to schedule the exam at a time of your choice at Exin.

• SIAM Foundation training is offered as in-company as well as public training and both on-site or online.
• Looking for in-company training? Please contact us for a tailor-made proposal.
• The dates of the public courses can be found on this page.