Freshworks Refreshed23 is a unique opportunity to learn from the industry’s top experts on the latest trends and developments in ITSM and CRM. The programme of Freshworks Refreshed23 presents keynotes, workshops and panel discussions on a wide range of topics, including:

Conversational Engagement

Discover how the rapid evolution of AI-powered chat, messaging, bots, and classic customer support changes the game in customer experience.

Service Management outside IT and maximum uptime with IT Operations Management

Learn how IT can extend principles of service management and automation to HR, Finance, Facilities and more, and how a service-oriented view of IT Operations can reduce and even eliminate downtime.

An AI-powered platform built for everyone

See how AI-driven analytics and a modern app architecture make it possible to forecast business metrics and innovate rapidly.

As a Freshservice partner, 2Grips will be present at Freshworks Refreshed23 as well. We are looking forward to meeting you there!