2Grips welcomes you to the annual GetToGrips event.

GetToGrips is an annual event organised by 2Grips for everyone who wants to keep up with the latest trends and developments in the world of Service Management. Every year we look for exciting topics and passionate speakers to offer you an informative and inspiring afternoon. The GetToGrips event brings a unique combination of networking and knowledge sharing for C-level management.

GetToGrips 2023: A glimpse into the future of Service Management

2Grips takes you on a journey into the future of service management. During four engaging sessions by passionate speakers, we will share insights into the expected changes and tips to help your organisation be prepared for them. We are confident that you will gain many valuable insights. Let’s explore the future of service management together!

The location

This year, the BluePoint business centre in Antwerp is the place to be. This professional and modern event location offers us even more space and opportunities to make GetToGrips the Service Management event of 2023. Good accessibility by car or public transport is assured. If you come by car you can park both above- and underground. lectric charging stations are also available on site. Travelling by public transport? The business & conference centre is only 10 minutes from Berchem station. 2Grips provides its own shuttle service to make things easy for you.

The program

This year, we look at the future of Service Management. Three 2Grips Senior Service Management Consultants will talk about trends and opportunities and share their ideas and experiences. This is the agenda:

14h30 – 15h00 Welcome
15h00 – 15h15 Introduction
15h15 – 15h45 Session 1
15h45 – 16h15 Session 2
16h15 – 17h00 Break
17h00 – 17h30 Session 3
17h30 – 18h15 Jef Staes
18h15 – 18h30 Closure
18h30 – 20h00 Walking Dinner

Speaker Sessions

In this session, Danny Van Vosselen looks at a number of emerging phenomena such as the war on talent, hybrid working, increased multi-sourcing and the growing focus on sustainability and customer experience. He explains how Service Management practices can manage and support them. Join us to discover how service excellence can be used to address these challenges.

Last year Jordy Mertens talked about the shift from concrete processes to customer centric customer journeys. Creating those customer journeys is one thing, but it is very important to know that employees play a major role in this and they need to gain insight into which touchpoints they can use to provide that customer centric service.
During his session Jordy will inspire you with some principles within customer centricity that you can take with you in your day-to-day work or organisation.

How service management tooling can help you facing the challenging future, with an increasing war on talent, more demanding customers and an increasingly complex support organization (and its suppliers). A practical insight in the tools that could be beneficial for both service provider and customer.

Special thanks to our partners

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