Get2Grips Event 2026

Ready for your next leap in service excellence?

We are pleased to invite you on 1 October 2026 to Get2Grips, our annual inspirational event.
The service management event where you broaden your perspective and strengthen your network.

Get2Grips 2026 brings together an exclusive mix of visionary insights, practical experiences, and meaningful connections. A unique opportunity to look ahead together with fellow CIOs, IT managers, service managers, and industry professionals.

Welcome to Domaine Martinus in Zoersel for an afternoon and evening filled with valuable insights, inspiration, and interaction.

What can you expect?

Inspiring keynote

We will provide an inspiring and engaging keynote that gives you fresh perspectives and new energy for your daily work.

Insightful breakout sessions

Choose from a range of breakout sessions that connect strategy, people, and technology.

Networking with service professionals

Engaging conversations with CIOs, IT managers, service managers, and leaders responsible for service excellence.

Stylish walking dinner

Network, connect, and continue the conversation at the beautiful event venue Domaine Martinus in Zoersel.

Keynote - Game, Mindset, Match by Johan De Keyser

In his keynote, Game, Mindset, Match: Turning a Winning Mindset into Service Excellence, Johan will draw on the ideas from his book Game, MindSet, Match. He will explore how the right mindset, strong teamwork, and a commitment to continuous improvement can translate into outstanding service and lasting organizational success.

Johan De Keyser is a team development coach, keynote speaker, trainer, and author with nearly three decades of experience helping people and teams perform at their best. As the founder of Essento, he combines insights from psychology, coaching, and sport with an engaging approach grounded in interaction and humour.

Program

13:00 Welcome coffee
13:30 Introduction
13:50 2Grips: Shaping the Future of 2Grips, One Move at a Time
- 2Grips’ Chief Operating Officer Jordy Mertens takes you behind the scenes to reflect on the organization’s growth, key choices and next steps. He will share how 2Grips is shaping its future through a clear 2026–2029 strategy and what this means for you as a customer in terms of services, collaboration and experience.
- Speaker: Jordy Mertens, Chief Operating Officer at 2Grips
14:35 Platinum sponsor Techwork: AI Agents Meet Enterprise Automation
- Klaus Konwalin will demonstrate how deterministic automation and integration provide the robust foundation needed to deploy AI agents successfully at enterprise scale.
- Speaker: Klaus Konwalin is CEO of techwork and Product Manager of techwork automator, a leading iPaaS platform for complex enterprise integrations and automation. Combining academic rigor with hands-on technical expertise, he specializes in bridging the reliability of deterministic workflows with the adaptive capabilities of AI agents, ensuring that technology remains aligned with broader business objectives. Klaus holds an Executive MBA and a BSc in Systems Thinking. His expertise spans systems engineering, systems modelling, AI strategy, and agentic AI. He brings decades of private-sector consulting experience, complemented by several years of work with United Nations organizations.
15u20 Break-outsessions 1 & 2
- Session 1 – Xurrent (Golden Sponsor): Lower TCO, Higher Velocity: Adopting New Technology Without the Overhead – by Martijn Adams, General Manager Europe
- Session 2 – Workato (Golden Sponsor): AI Automation as part of your ITSM strategy – by Marcel Spaargaren – Account Executive
15:50 Coffee break
16:20 Break-outsessions 3 & 4
- Session 3 – Freshworks (Golden Sponsor)
16:50 Keynote: Game, set and match by Johan De Keyser
17:50 Quiz
18:10 Closure speech
18:30 – 21:30 Walking dinner