ITIL 4 Foundation Training & Certificate
Are you active in service management and striving for customer satisfaction, cost efficiency, and optimal productivity? Then ITIL 4 is the perfect lever you need.ITIL stands for Information Technology Infrastructure Library. It is a framework for efficient IT support consisting of a set of best practices. ITIL 4 is the fourth version of the ITIL framework and also focuses on organizations that want to deliver services beyond just IT.
What can you expect?
- PeopleCert-accredited training organization
- Training courses on-site or online
- In-company training sessions
Includes preparation for the certificate - In Dutch, French, or English
Get the ITIL 4 Foundation certificate with this training.
In this ITIL 4 Foundation training, you will gain practical insight into the principles of ITIL 4 and how to apply them in your organization. Additionally, this course fully prepares you for the ITIL 4 Foundation exam. So, you not only gain theoretical knowledge and practical insight, but you also get the chance to validate your knowledge with an internationally recognized certificate, a great upgrade for your CV.
After this ITIL 4 Foundation training:
- You will have insight into the basic principles of IT service management
- You will know the common language and basic concepts of ITIL 4
- You will be fully prepared for the ITIL 4 Foundation certificate exam
Target audience
- Anyone who wants to understand the key concepts of IT and digital services
- Managers and employees who want to implement a new culture of service management in their organization
- Professionals who are starting an ITIL 4 journey or want to refresh or update their ITIL knowledge
The ITIL 4 Foundation training covers:
Core concepts of Service Management
ITIL Guiding Principles
The 4 dimensions of service management
The ITIL Service Value System
Activities of the service value chain and their interactions
Objectives and core concepts of 15 ITIL practices
Understanding 7 ITIL practices in detail
Included in the training:
- The official digital ITIL 4 Foundation handbook
- Simulated Mock Exams
- Voucher for the online exam with PeopleCert.
- The ITIL 4 Foundation certification exam consists of 40 multiple-choice questions. You have 60 minutes to complete the exam, and you pass with at least 65% correct answers (26 out of 40). You schedule the exam with PeopleCert at a time of your choice.
Practical information
Duration:
2.5 days
Languages:
English, Dutch, French
Price:
€1750 excluding VAT
Incl. official digital handbook, practice exams, and certification exam voucher, plus lunch and coffee breaks for classroom-based training.