4me and USM are based on very similar concepts: a clear focus on services rather than technology and the desire to make service management less complex.

Unified Service Management (USM) provides guidelines for a service organization to manage its people, processes, technology and services. All activities of the service organization are covered by 8 workflows across 5 processes. This makes USM easy to learn and quick to adopt.

4me is the platform which is ready to use: No customizations or complex configurations. Organizations can start working in 4me according to the USM workflows with minimal effort by importing the USM templates for requests, workflows, UI extensions and automations. These templates can then be fine-tuned to match your teams, targets and naming conventions.

As 4me is fully service-centric and USM considers delivering services the primary activity of a service provider the combination of both – 4me and USM – provides huge benefits for your organisation:

• Introducing a service-oriented mindset
• Embedding all activities of a service organization in just 8 workflows
• Facilitating the implementation of enterprise service management
• Meeting compliance requirements by having clear, documented processes and complete traceability in 4me
• Data segregation between accounts by default
• Managing workflows across 4me accounts without integrations

Useful link: USM portal