Nowadays, an increasing number of companies have set up a self-service portal. A single central place where employees can get answers to their questions, report problems or perform routine tasks themselves without the intervention of a support employee. But imagine if they could get help from a smart, virtual assistant via the chat channels they already use in their free time.
In this workshop, we reviewed the latest insights on self-service portals and chat solutions. Topics discussed were shift left, customer experience, personalised service and more. We shared our knowledge and experiences, gave practical tips and pointed out specific points of attention.
Here you can download the slide deck of this workshop.