Can you imagine the chaos that would arise if everyone implemented their own ideas for improvement without an unambiguous and clear strategy? The situation would become like traffic in a big city without any road signs.
The topic of this first workshop of 2021 is definitely familiar to many professionals in Service Management. During this workshop we will discuss a number of aspects of Service Improvement Planning and how to tackle this in practice. We share our experiences and give you tips, but because we love interaction, we also like to discuss your challenges and solutions.
Here you can download the slide deck of the Service Improvement workshop.