Under Securitas’ VITO framework contract, it is now also possible to purchase Service Management services. Customers under this framework contract can obtain services from 2Grips without tendering procedure. 2Grips provides both Service Management consultancy and training as well as ITSM and ESM solutions.

2Grips, partner of Securitas within the VITO framework contract.

Securitas’ VITO framework contract is a well-established value for purchasing hardware and software for setting up data centres, server and storage solutions as well as network and security solutions. Several Flemish government institutions already benefit from the advantages of this framework contract:

  • Greater security thanks to suppliers selected and verified by VITO
  • Faster and more cost-effective purchases without tendering process and at prices negotiated by Securitas
  • Efficient and well-organized working with only one point of contact for different IT domains
2Grips and the VITO framework contract

Under the VITO framework contract, its customers can obtain many different IT resources. It can involve laptops, servers, storage, software and many other things. However, before these IT resources can deliver value for the end users within the organization, they must be deployed in an optimal way and combined into Business Services that are optimally tailored to the needs of the end users. This is the essence of the field of service management and this is at the same time the added value of the services and products of 2Grips for the VITO framework contract.

Management Consultancy, Solutions and Training

Service management focuses on creating added value for the end users of IT services. Value can be created by using the knowledge and skills of IT staff, processes and business structures on the one hand and (IT) resources on the other. If properly combined, this provides valuable IT services that can be used by end users to optimally execute the business processes.
2Grips, specialist in Service Management, supports you with all your Service Management issues. From consultancy services, tooling selection and implementation to training and support.

This VITO framework contract is reserved for:
  • the Flemish Community and/or the Flemish Region
  • the Flemish Community Commission
  • Flemish and Walloon public institutions
  • utilities and intermunicipal companies
  • local and provincial governments
  • University hospitals and hospitals (OCMW)

  • universities and university associations

  • Police districts,…
Our Service Management Solutions

2Grips implements and supports a variety of top-off-the-class ITSM tools: Ivanti Service Management, 4me, BMC Helix Remedyforce and Freshservice. Depending on your situation and requirements, we make optimal use of the possibilities of both tools. During the implementation your organisation and process will continue to lead the way! Our approach is distinguished by the fact that during the implementation process we not only focus on the tool itself, but also give much-needed attention to the processes that need to be supported and the employees who have to carry out these processes. With this, a tooling implementation becomes all-encompassing which makes a huge contribution to its success.


4me, formerly ITRP, is a relatively new, cloud-based service management solution for building a business-oriented service organization. This tool provides one intuitive solution for a wide range of challenges that suit any company. This affordable and ready-to-use solution is future-oriented and gives its users an ultimate experience in user-friendliness and speed. It is based on the decades of experience her creators have gained with the implementations of various other ITSM tools.

Ivanti Service Manager

Ivanti Service Manager, powered by Heat Software, with Ivanti Help Desk, Ivanti Service Desk and Ivanti Service Management, offers three different degrees of an unequalled flexible platform to support your (IT) Service Management processes. With Ivanti, you can easily build the most complex workflows so that all your standard requests can be perfectly supported and automated. In addition, Ivanti offers various ready-to-use dashboards and real-time reports for perfect monitoring. Ivanti Software helps you automate, grow and excel.

BMC Helix Remedyforce

BMC Helix Remedyforce is a comprehensive IT service management that easily scales and adapts to the needs of any company. Built on the Salesforce.com platform – the world’s most widely used cloud platform -, it allows you to ensure the business is efficient, compliant, and secure. Intuitive and powerful, BMC Helix Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction.


Freshservice provides everything you need for IT support and brings a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. This ITIL-aligned service desk software offers all you need for proactive IT service management
This plug-and-play ITIL service desk helps you modernize IT and other business functions without the cost and complexity. It includes Incident Management, SLA Management, Knowledge Management, Service Catalog, Automation, Self-service Portal and more. Freshservice uncomplicates ITSM with its intuitive and intelligent service management solution.

For more information, please contact 2Grips directly