Obviously, 2Grips can perform professional implementations of the ITSM tools we have on offer: Ivanti Service Management, 4me Service Management, Freshservice and Remedyforce.
Our approach makes us stand out from the crowd, thanks to the fact that we do not solely concentrate on the tool itself, but also the extremely important aspects of process support and the staff members who will be involved in these processes. This means a tool’s implementation is introduced using a holistic approach, which subsequently increases its success rate.
For our own solutions – 4me, Remedy and Ivanti Service Management – we make optimal use of the extensive features both tools have to offer. 4me is a turnkey solution which can be deployed within your service organization with minimal time and energy. The Ivanti implementation Service Management’s foundations are composed of the ‘best practice’ method, upon which all necessary adjustments are based. During our implementations, both organization and process are central! With this in mind, we also strive to keep any customization to an absolute minimum, only applying it when it adds value.