2Grips has extensive experience with the implementation of a large number of service management solutions. Besides the solutions we deliver ourselves (4me and Ivanti) we are also familiar with Servicenow, Topdesk, Jira, Sysaid, BMC, Samanage and Landesk.
Our approach is distinguished by the fact that during an implementation we not only focus on the tool itself, but also give the necessary attention to the processes that need to be supported and the employees that have to execute these processes. This makes a tooling implementation all-encompassing, which makes a huge contribution to its success. During all our implementations, the organisation and process remain leading! With this in mind, we also continue to strive to minimize adjustments outside the standard facilities.
The implementation of a service management application is full of pitfalls. When an organization has little experience with such an implementation, a mistake is easily made. Especially because software suppliers or their implementation partners are normally completely focused on the technical implementation of the software.
A few examples:
- Over-customization which increases costs and complicates application administration.
- Setting up individual processes where the mutual coherence is lost sight of.
- A focus on functionalities instead of on the process so that the objectives of the implementation are not achieved.
Possible consequences of similar mistakes during the implementation phase are that the project is delayed and budgets are exceeded. Or (even worse) that the application turns out to be insufficiently capable of helping the organization to achieve its service management objectives.