2Grips organises on a regular basis, compact, interactive and practical (IT) Service Management workshops for anyone to participate.
These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilised wherever possible within your business or organisation.
The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.
Come along or send someone of your team to our Service Management Workshops.
These workshops are free of charge, compact (max. 2 hours) and easy to attend. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.
Partner Workshop Freshservice: “Extending Service Management beyond IT”
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2023, 28 March– Online session (English)
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2023, 30 March– Online session (English)
IT is often the forerunner in adopting technology advancements. Extending the ITSM best practices to create a truly multi-departmental service delivery model that drives superior business value and seamless employee experience is a pressing priority.
During this workshop we take a close look at Enterprise Service Management together with our partner Freshworks. They will explain how Freshservice empowers your IT and business teams to co-exist on a single service management platform without compromising on security and taking into account the unique needs of each department and compatible staff services. They will demonstrate how IT Admins can create multiple workspaces for their internal departements like HR, Facilities or Finance within a single Freshservice account.
Extending Service Management beyond IT
- 28 March 2023
- 10 a.m. to 12 p.m.
- Online session (English)
Extending Service Management beyond IT
- 30 March 2023
- 10 a.m. to 12 p.m.
- Online session (English)
Who should attend
- Anyone working on extending Service Management beyond IT.
- You can choose between 2 dates: 28 or 30 March. Both sessions take place online from 10 a.m. to 12 noon.
- Register for this workshop before March 28th, 2023
Partner Workshop 4me: “The Art of Multi-Sourcing”
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2023, 18 April– Online session (Dutch)
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2023, 20 April – Online session (Dutch)
Increasingly, IT organisations are working with various suppliers for IT; especially with the impact of digital transformation, this number will grow significantly in the near future. This has made collaboration and getting to grips with the total service chain complex and impossible to support with traditional ITSM tooling. The session will address the “why” and “how” of multi-sourcing and discuss how organisations can gain full transparency on quality, costs and risks in the entire service chain.
More information about 4me.
The Art of Multi-Sourcing
- 18 April 2023
- 10 a.m. to 12 p.m.
- Online session (Dutch)
The Art of Multi-Sourcing
- 20 April 2023
- 10 a.m. to 12 p.m.
- Online session (Dutch)
Who should attend
- Anyone working with multiple service providers.
- You can choose between 2 dates: 18 or 20 April. Both sessions take place online from 10 a.m. to 12 noon.
- Register for this workshop before April 18th, 2023
