Service Management Workshops

/Service Management Workshops
Service Management Workshops 2018-12-10T15:40:31+00:00

2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops on different locations in Belgium and The Netherlands for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
Workshop: How to build a Service Catalog?
  • 2019, January 15 – Officenter Antwerpen, Belgium
  • 2019, January 17 – Igglu Eindhoven, The Netherlands

Unsure how to start on your Service Catalog initiative? Or is it taking longer than expected to define your IT or enterprise services? Then this Service Catalog workshop might be perfect for you.

In this workshop we will discuss how to get started and what possible pitfalls you have to take into account. We will give you practical examples, a service catalog template and a high-level overview of the landscape of Service Catalog solutions. And of course we will consider the factors that influence its successful implementation and maintenance. Since we love interaction, you are of course welcome to bring your own issues.

Who should attend
Workshop: How to select an ITSM solution ?
  • 2019, Febuary 12 – Officenter Antwerpen, Belgium
  • 2019, February 14 – Igglu Eindhoven, The Netherlands

There are dozens of service management software providers, but what’s the most suitable Service Management solution for your organization? An incorrect choice or poor implementation can have far-reaching consequences!

In this workshop we’ll share with you our knowledge of the market and our many years of experience in implementing various ITSM tools. We’ll focus not only on functionalities and features, but also on your IT maturity, the strategic direction of your organization and the total cost of ownership. You will receive tips and points of attention from professionals who are involved in ITSM solutions on a daily basis. Since we love interaction, we’ll be happy to discuss your challenges and top of mind solutions.

Who should attend
Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

How to build a Service Catalog

  • 2019 January, 15
  • 10 a.m. to 12 p.m.
  • Officenter Antwerpen

How to build a Service Catalog

  • 2019 January, 17
  • 10 a.m. to 12 p.m.
  • Igglu Eindhoven

How to select an ITSM solution

  • 2019 February, 12
  • 10 a.m. to 12 p.m.
  • Officenter Antwerpen

How to select an ITSM solution

  • 2019 February, 14
  • 10 a.m. to 12 p.m.
  • Igglu Eindhoven