2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops on different locations in Belgium and The Netherlands for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
Workshop: “Managing the employee onboarding and offboarding process”
  • 2020, January 14 – Officenter Brussels, Belgium
  • 2020, January 16 – Igluu Eindhoven, The Netherlands

The time an employee works for the same company for years is far behind us. Add to this the increasingly complex working environment, the GDPR legislation, the growing attention to employee experience and the pressure to be productive from day one and the importance of a streamlined on- and offboarding process becomes immediately clear.
What does the ideal on- and offboarding process looks like? What impact does it have on the productivity and well-being of the new employee? And which manual tasks can we automate?

In this workshop we share with you our knowledge about setting up and automating the onboarding and offboarding process. We analyze the processes related to the hiring and departure of employees and we’ll examine the numerous (manual) tasks and the related productivity and security risks that these involve. We share our findings and give tips, but because we like to interact, we also welcome the opportunity to discuss your challenges and solutions.

Who should attend
Workshop: “Shi(f)t happens”
  • 2020, March 24 – Officenter Brussels, Belgium
  • 2020, March 26 – Igluu Eindhoven, The Netherlands

Shift left is a hot topic in Service Management, especially for the service desk where cost reduction and customer satisfaction are always close at hand. By providing end-users or customers with access to solutions and leading them to resources where they’re able to find the answers to their questions themselves on their own time and as needed, administrative workload and costs can be significantly reduced. Say goodbye to answering the same questions over and over again or completing simple transactions that customers could handle by themselves.

In this workshop we’ll talk about knowledge management, automation, self-service and chatbots. As shifting left requires changes to people, process, and technology, we’ll discuss possible pitfalls and key success factors. Since we love interaction, you are of course welcome to bring your own issues.

Who should attend
Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

Managing the employee onboarding and offboarding process

  • January 14, 2020
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Managing the employee onboarding and offboarding process

  • January 16, 2020
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

Shi(f)t happens

  • March 24, 2020
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Shi(f)t happens

  • March 24, 2020
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven