2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops on different locations in Belgium and The Netherlands for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
Workshop: “Increasing customer satisfaction with Business Service Management”
  • 2019, September 17 – Officenter Brussels, Belgium
  • 2019, September 19 – Igluu Eindhoven, The Netherlands

In a digital world, where customers and prospects can easily compare providers, it is crucial to be able to stand out from the competition. The customer expects a faster and cheaper service, and this in full transparency.
Nevertheless, in practice it is very difficult for many organizations to organize themselves in this way. Organisations have difficulty in attracting new customers and retaining existing ones. Why is this so difficult?

The key to the answer can be found in customer satisfaction. “Do we know what the customer expects of us?” We see in practice that many organizations are mainly internally focused and do not reason from the needs of the customer. There is no concrete developed ‘customer first strategy‘.

With Business Service Management (BSM) we offer an answer to this challenge. BSM enables organizations to evolve towards a service- and customer-oriented organization where the ultimate goal is to optimally meet the expectations of the customer. Or better yet, to exceed these expectations…
BSM is not just another concept. BSM is an academic, research-based management approach, developed by the management consultancy firm Xedis, in close collaboration with Professor Hans Verboven (Faculty of Business & Economics at the University of Antwerp).

2Grips supports BSM with its services and solutions in cooperation with Xedis.
In this workshop we will explain the BSM concept. Using practical examples, we’ll explain how other organizations are already successfully applying this concept. During the workshop we will answer your most urgent questions and provide practical guidelines for starting with BSM. Because each situation is unique, we take into account the current maturity and strategic direction of your organization.

Who should attend
Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

Increasing customer satisfaction with BSM

  • September 17, 2019
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Increasing customer satisfaction with BSM

  • September 19, 2019
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven