2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops online or on different locations in Belgium and The Netherlands for anyone to participate.

2Grips Service Management Workshops

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge
Workshop: “The Human Factor in Service Management”
  • 2020, September 22 – Igluu Eindhoven
  • 2020, September 25 – Officenter Brussels

The human factor is often forgotten in transition projects related to service management and tooling.
However, without taking the adoption aspects into account, such projects often have little chance of success and certainly not of creating a stable environment for a sustainable new way of working.

During this workshop we will discuss how to take this human factor into account based on a practical approach. Since we love interaction, we’ll be happy to discuss your challenges and to share our experiences.

Who should attend
  • For anyone who’s involved in transition projects related to service management and tooling.
  • For this workshop you can choose between two locations: Igluu Eindhoven or Officenter Brussels.  The sessions (in English) take place from 10 a.m. to 12 noon.
  • Register for this workshop “The Human Factor in Service Management” (Before September 22)

The Human Factor in Service Management

  • September 22, 2020
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

The Human Factor in Service Management

  • September 25, 2020
  • 10 a.m. to 12 p.m.
  • Officenter Brussels
Workshop: “How to start with Enterprise Service Management”
  • 2020,October 27 – Igluu Eindhoven
  • 2020, October 30 – Officenter Brussels

Enterprise Service Management (ESM) is the application of service management principles known from IT, such as requests, knowledge management, self-service,… but in other departments of an organization with the intention to optimize the service from those departments to their customers.
But how do you get started?

During this workshop we will discuss a number of aspects of ESM and how to tackle this in practice. We share our experiences and give you tips, but because we love interaction, we also like to discuss your challenges and solutions.

Who should attend

How to start with Enterprise Service Management?

  • October 27, 2020
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

How to start with Enterprise Service Management?

  • October 30, 2020
  • 10 a.m. to 12 p.m.
  • Officenter Brussels
Workshop: “XLA Status report”
  • 2020, November 24 – Igluu Eindhoven
  • 2020, November 27 – Officenter Brussels

Growing numbers of companies are coming to recognize the benefits of managing customer experience: higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of Service Management the focus is shifting from SLA’s towards more end-user satisfaction oriented objectives. At the beginning of this year we organised a first workshop in which the XLA (Customer Xperience Agreement) concept was explained and a start was made on measuring customer experience. During this workshop we will look at the current situation with regard to XLA’s.

This is not an academic presentation, it’s a discussion with practical solutions. We share our findings and give tips, but because we love interaction, we also like to discuss your challenges.

Who should attend

XLA Status report

  • November 24, 2020
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

XLA Status report

  • November 27, 2020
  • 10 a.m. to 12 p.m.
  • Officenter Brussels