2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and 100% corona proof. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

Workshop: “XLA Status report”
  • NEW DATE: 2021, January 12 – Online session (Dutch)

Because of great success we will re-run the our latest workshop about Experience Level Agreements again in January.

Growing numbers of companies are coming to recognize the benefits of managing customer experience: higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of Service Management the focus is shifting from SLA’s towards more end-user satisfaction oriented objectives. At the beginning of this year we organised a first workshop in which the XLA (Customer Xperience Agreement) concept was explained and a start was made on measuring customer experience. During this second workshop we will take a closer look at the more practical side of XLAs.

This is not an academic presentation, it’s a discussion with practical solutions. We share our findings and give tips, but because we love interaction, we also like to discuss your challenges.

Who should attend
  • For anyone who is involved or wants to start implementing Xperience Level Agreements.
  • This workshop is a re-run of the XLA workshop in November 2020.
  • The session takes place from 10 a.m. to 12 noon.
  • Register for this workshop “XLA Status report” (Before January 12, 2021)

XLA Status report

  • January 12, 2021
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)