Service Management Workshops

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Service Management Workshops2022-07-05T09:27:05+01:00

2Grips organises on a regular basis, compact, interactive and practical (IT) Service Management workshops for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilised wherever possible within your business or organisation.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops

Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and 100% corona proof. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge
Workshop: “Shift left & Automation”
  • 2022, 27 September – Online session (Dutch)
  • 2022, 29 September – Online session (Dutch)

The shift-left strategy aims to shift the solution of problems to the lowest cost level. It’ s an ITSM strategy that requires changes in people, processes and technology – in which knowledge management, self-service and automation are key factors.

In this workshop, we focus on the opportunities and challenges of automation as part of a shift-left strategy. We will look at how this can lead to cost-efficient and effective services and more happy customers. You will receive tips and points of attention from professionals who are involved in the continuous improvement of services on a daily basis.

Shift left & Automation

  • 27 September 2022
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)

Shift left & Automation

  • 29 September 2022
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)
Who should attend
  • Anyone who wants to start or is in the process of automating their services.
  • You can choose between 2 dates: September 17th and 19th. Both sessions takes place online from 10 a.m. to 12 noon.
  • Register for this workshop “Shift left & Automation” before September 27th 2022
Workshop: “How to select an ITSM/ESM solution”
  • 2022, 8 November – Online session (Dutch)
  • 2022, 10 November – Online session (Dutch)

There are dozens of service management software providers, but what’s the most suitable Service Management solution for your organisation? An incorrect choice or poor implementation can have far-reaching consequences!

In this workshop we’ll share with you our knowledge of the market and our many years of experience in implementing various ITSM/ESM tools. We’ll focus not only on functionalities and features, but also on your IT maturity, the strategic direction of your organisation and the total cost of ownership. You will receive tips and points of attention from professionals who are involved in Service Management solutions on a daily basis. Since we love interaction, we’ll be happy to discuss your challenges and top of mind solutions.

How to select an ITSM/ESM solution

  • 8 November 2022
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)

How to select an ITSM/ESM solution

  • 10 November 2022
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)
Who should attend
  • Anyone who is considering the implementation of a new Service Management solution.
  • You can choose between 2 dates: 8 or 10 November. Both sessions takes place online from 10 a.m. to 12 noon.
  • Register for this workshop “How to select an ITSM/ESM solution” before 8 November 2022

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