2Grips organises on a regular basis, compact, interactive and practical (IT) Service Management workshops for anyone to participate.
These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilised wherever possible within your business or organisation.
The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.
Come along or send someone of your team to our Service Management Workshops.
These workshops are free of charge, compact (max. 2 hours) and easy to attend. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.
Workshop: “Control your service delivery and compliancy with ISM and 4me”
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2023, 7 November – Online session (Dutch)
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2023, 23 November – Online session (Dutch)
Do you need more control and compliancy? Struggling with flexibility and efficiency?
With the ISM method, your organization will get IT services completely and easily under control. It not only puts all work processes and collaboration agreements in order, you are also assured of an agile and lean way of working. Moreover, ISM ensures that you can easily meet the requirements of compliancy and security. And all in an effective, compact and relatively simple way that is, above all, very applicable.
During this workshop, we are honored to welcome Wim Hoving as our special guest. With more than 20 years of experience in introducing and applying process-based work, Wim is the inspiration behind ISM and can tell you all about the power of this method. Furthermore, Joost van Iersel will explain why the service management platform 4me fits perfectly with ISM and how the combination of ISM and 4me ensures better service and more compliancy.
Topics covered:
- The added value of ISM for any organization.
- ISM with 4me
- Live demo
Don’t miss this hands-on workshop. It’s an opportunity to expand your knowledge, network with like-minded professionals and gain immediately applicable insights.
Control your service delivery and compliancy with ISM and 4me
- 7 November 2023
- 10 a.m. to 12 p.m.
- Online session (Dutch)
Control your service delivery and compliancy with ISM and 4me
- 23 November 2023
- 10 a.m. to 12 p.m.
- Online session (Dutch)
Workshop: “Focusing on customers as a key to success”
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2024, February 6th – Online session (Dutch)
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2024, February 8th – Online session (Dutch)
In the world of service delivery, customer focus is an important key to success. Understanding your customers’ needs and expectations is essential here. During this workshop, we’ll give you insight into how to build “exceptional” customer relationships. We’ll dive deeper into the fundamentals of customer centricity and provide you with valuable insights, smart strategies and practical tools you can apply immediately to improve the customer experience and build long-term loyalty.
Focusing on customers as a key to success
- 6 February 2024
- 10 a.m. to 12 p.m.
- Online session (Dutch)
Focusing on customers as a key to success
- 8 February 2024
- 10 a.m. to 12 p.m.
- Online session (Dutch)
Who should attend
- Highly recommended for anyone committed to continual service improvement.
- You can choose between 2 dates: 6 or 8 February. Both sessions takes place online from 10 a.m. to 12 noon.
- Register for this workshop before 6 February 2024
