2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops on different locations in Belgium and The Netherlands for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
Workshop: “Business Continuity Management”
  • 2019, June 11 – Officenter Brussels, Belgium
  • 2019, June 13 – Igluu Eindhoven, The Netherlands

Business Continuity Management (BCM) has a strategic context in many organizations. In the first place BCM is used to assure readiness and resilience in case of unexpected adverse events. The traditional driver behind BCM is the safety of people in case of emergency. There are also strategic drivers like securing enterprise goals, availability of personal date (GDPR context) and compliance like NIS for certain companies.

There is a lot of BCM information to be found out there, but a basic question always remains: “How keep it practical?”. This workshop is based on a practical approach and will look into the minimal requirements, how to deal with the concept of “business processes”, Business Impact Analyses, Recovery Time Objectives, business alignment, … The specific role of ITSM in a BCM program will also be highlighted during the workshop.
Obviously, the link between GDPR and BCM will also be explained. (5 concrete touchpoints).

Interested parties with limited BCM knowledge will gain insight on practical “how to” information. More advanced participants will experience an interesting review of practical notions and terms.

Who should attend
Workshop: “Success in Outsourcing”
  • 2019, June 20 – Officenter Brussels, Belgium

Almost every organisation and IT department today purchases services from IT service providers. Several reasons and global trends are at the root of this. Focusing on core processes and taking advantage of working with external service providers was first introduced in the 70′ and 80′. ‘Outsourcing’ was formally recognized as a business strategy in ’98 and has grown rapidly since then. However, without effective orchestration and management of the various service providers, many of the hoped-for benefits will not be realized for the customer organization. Gartner even states “Governance is key to successfull multi-sourcing”.

This workshop is far from theoretical. We briefly look at which orchestration and management is proposed on the basis of a good practice. Even more important is the practical applicability in tackling the challenges that the workshop participants bring to the table.

Who should attend
Workshop: “Increasing customer satisfaction with Business Service Management”
  • 2019, September 17 – Officenter Brussels, Belgium
  • 2019, September 19 – Igluu Eindhoven, The Netherlands

In a digital world, where customers and prospects can easily compare providers, it is crucial to be able to stand out from the competition. The customer expects a faster and cheaper service, and this in full transparency.
Nevertheless, in practice it is very difficult for many organizations to organize themselves in this way. Organisations have difficulty in attracting new customers and retaining existing ones. Why is this so difficult?

The key to the answer can be found in customer satisfaction. “Do we know what the customer expects of us?” We see in practice that many organizations are mainly internally focused and do not reason from the needs of the customer. There is no concrete developed ‘customer first strategy‘.

With Business Service Management (BSM) we offer an answer to this challenge. BSM enables organizations to evolve towards a service- and customer-oriented organization where the ultimate goal is to optimally meet the expectations of the customer. Or better yet, to exceed these expectations…
BSM is not just another concept. BSM is an academic, research-based management approach, developed by the management consultancy firm Xedis, in close collaboration with Professor Hans Verboven (Faculty of Business & Economics at the University of Antwerp).

2Grips supports BSM with its services and solutions in cooperation with Xedis.
In this workshop we will explain the BSM concept. Using practical examples, we’ll explain how other organizations are already successfully applying this concept. During the workshop we will answer your most urgent questions and provide practical guidelines for starting with BSM. Because each situation is unique, we take into account the current maturity and strategic direction of your organization.

Who should attend
Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

Business Continuity Management

  • June 11, 2019
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Business Continuity Management

  • June 13, 2019
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

Succes in Outsourcing

  • June 20, 2019
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Increasing customer satisfaction with BSM

  • September 17, 2019
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Increasing customer satisfaction with BSM

  • September 19, 2019
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven