Service Management Workshops2021-09-03T08:17:07+01:00

2Grips organises on a regular basis, compact, interactive and practical (IT) Service Management workshops for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilised wherever possible within your business or organisation.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops

Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and 100% corona proof. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge
Workshop: “How to build a successful self-service strategy”
  • 2021, 14 September – Online session (Dutch)
  • 2021, 16 September – Online session (Dutch)

The vast majority of today’s employees, empowered by their experiences as consumers, would rather resolve their support issues themselves than have to pick up the phone or send an e-mail. A self-service portal seems the perfect solution. But, as a poorly managed self-service will be more harmful as not giving the customer the option altogether, think before you act.

During this workshop we’ll give you tips and advice about how to start a self-service initiative and how to manage the combination of technology, knowledge management and customer service keeping the human factor in mind. From strategy to design and adoption to continual improvement and happy customers.

How to build a successful self-service strategy

  • 14 September, 2021
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)

How to build a successful self-service strategy

  • 16 September, 2021
  • 10 a.m. to 12 p.m.
  • Online session (Dutch)
Who should attend
  • For anyone who is involved or wants to start with Self-Service initiatives.
  • You can choose between 2 dates: September 14 or September 16. Both sessions takes place online from 10 a.m. to 12 noon.
  • Register for this workshop “How to build a successful self-service strategy” before 13 September 2021

Feel free to share this information with your network.

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