Because of great success we will re-run the our latest workshop about Experience Level Agreements again in January.
Growing numbers of companies are coming to recognize the benefits of managing customer experience: higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of Service Management the focus is shifting from SLA’s towards more end-user satisfaction oriented objectives. At the beginning of this year we organised a first workshop in which the XLA (Customer Xperience Agreement) concept was explained and a start was made on measuring customer experience. During this second workshop we will take a closer look at the more practical side of XLAs.
This is not an academic presentation, it’s a discussion with practical solutions. We share our findings and give tips, but because we love interaction, we also like to discuss your challenges.