2Grips organizes on a regular basis, compact, interactive and practical (IT) Service Management workshops on different locations in Belgium and The Netherlands for anyone to participate.

These ITSM workshops focus on hot topics, common bottlenecks, industry knowledge and frequently asked questions. The objective is to generate ideas, provide takeaways and to deliver quick wins for the participants to be utilized wherever possible within your business or organization.

The workshops are led by one of our senior ITSM specialists who have years of hands-on experience with the subject at hand.

2Grips Service Management Workshops
Workshop: “Putting ITIL into Practice: A hands-on approach”
  • 2019, April 5 – Officenter Antwerpen, Belgium
  • 2019, April 1 – Igglu Eindhoven, The Netherlands

ITIL has been around for decades and it has become the most well-known best practice for optimizing your IT service organisation. It has identified a lot of different processes and organizational functions. But where should you start? And is ITIL always the best way forward for your organization? Before starting any costly initiative to redesign your organisation by applying the ITIL best practice, please consider what value it should bring. Starting off with the right things (and staying away from the irrelevant stuff) will bring great value to your staff, your organisation and (through the delivery of your services) to your customers.

This workshop is not another ITIL training. We assume that your ITIL knowledge is adequate (and if not, please attend one of our classroom or e-learning ITIL trainings). During this workshop we answer your most urgent questions and we provide practical guidance on how to start with the implementation of ITIL. Since every situation is unique, we’ll take into account your IT maturity and the strategic direction of your organization. You will receive tips and points of attention from professionals who are involved in ITIL practices on a daily basis. Since we love interaction, we’ll be happy to discuss your challenges and top of mind solutions.

Who should attend
Workshop: “Business Continuity Management”
  • 2019, Juni 11 – Officenter Brussels, Belgium
  • 2019, Juni 13 – Igluu Eindhoven, The Netherlands

Business Continuity Management (BCM) has a strategic context in many organizations. In the first place BCM is used to assure readiness and resilience in case of unexpected adverse events. The traditional driver behind BCM is the safety of people in case of emergency. There are also strategic drivers like securing enterprise goals, availability of personal date (GDPR context) and compliance like NIS for certain companies.

There is a lot of BCM information to be found out there, but a basic question always remains: “How keep it practical?”. This workshop is based on a practical approach and will look into the minimal requirements, how to deal with the concept of “business processes”, Business Impact Analyses, Recovery Time Objectives, business alignment, … The specific role of ITSM in a BCM program will also be highlighted during the workshop.
Obviously, the link between GDPR and BCM will also be explained. (5 concrete touchpoints).

Interested parties with limited BCM knowledge will gain insight on practical “how to” information. More advanced participants will experience an interesting review of practical notions and terms.

Who should attend
Come along or send someone of your team to our Service Management Workshops.

These workshops are free of charge, compact (max. 2 hours) and on easily accessible locations. Join an intimate group of peers for a variety of Service Management workshops. Attendees are welcome and encouraged to bring their own real-world scenarios for discussion.

  • 2 Hours with experts and peers
  • To discuss an ITSM topic
  • Practical and interactive
  • Feel free to bring your own questions
  • Free of charge

Putting ITIL into Practice: A hands-on approach

  • 2019 April, 5
  • 10 a.m. to 12 p.m.
  • Officenter Antwerpen

Putting ITIL into Practice: A hands-on approach

  • 2019 April, 1
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven

Business Continuity Management

  • June 11, 2019
  • 10 a.m. to 12 p.m.
  • Officenter Brussels

Business Continuity Management

  • June 13, 2019
  • 10 a.m. to 12 p.m.
  • Igluu Eindhoven