Service Management tooling, and by extension ITAM tools, are indispensable for any IT organisation trying to keep pace with the digital transformation. Whether it is about supporting (IT) service delivery or more specific the inventory of IT Assets, in both cases you can choose from a wide range of tools to support you. 2Grips helps you to choose, implement and support the tool(s) most suitable for you.

Service Management Tooling

2Grips has chosen four (IT) Service Management tools representing characteristics very different from each other, and the market as a whole. The one thing they do have in common is their top-class rating.

The implementation of ESM & ITSM Tooling

As implementation partner of these unique solutions, 2Grips can also offer something that is unique: its approach. It is not just the tool that stands central. We also find the best combination of organization, personnel, processes and procedures, and supporting Service Management application. We make sure all of these components work together seamlessly to provide you with maximum results!

Support

2Grips provides a comprehensive support & maintenance service for these ESM & ITSM tooling. These begin with first level (technical) support for the handling of incidents, software bugs and simple questions. We also offer the possibility to take over the entire application management from you.
Learn more about our support services.

IT Asset Management Tooling

ITAM provides the foundation for an efficient, well-managed IT organisation. It’ s a supporting discipline that helps IT organisations achieve their goals. As such, Service Management and ITAM complement each other seamlessly. After all, without IT resources, there are no IT services. While ITSM mainly focuses on the services, ITAM is more concerned with the resources. However, they work best in combination. That’ s why 2Grips selected Lansweeper, two state-of-the-art tools for mapping out your IT assets.

The implementation of Asset Management Tooling

Complete IT asset visibility is foundational to efficiently manage, secure, and service your IT landscape. 2Grips supports organisations in managing and optimising IT assets by implementing asset management tooling in combination with processes and procedures. This allows organisations to get the complete picture of their IT assets from purchase to disposal. By implementing some best practices 2Grips enables organisations to optimize the use and performance of their IT assets.

For more information about our Service Management tooling, please contact 2Grips directly

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