2Grips provides a wide range of Service Management services. We offer you the opportunity to take advantage of ‘one-stop shopping’ for all your Service Management requirements.

Knowing that Service Management changes how people work daily, we care very much about the human factor. So, as your partner, 2Grips is committed to a strong working relationship because communication and participation are the indispensable keys to successful transformation. We try to speak your language and we make sure that we master the specific characteristics of your business, because we don’t assume each business unit to understand e.g. ITIL.

2Grips focuses on optimising your services in terms of quality, cost, manageability and transparency. We focus on your organisation, your processes as well as your tooling. We offer a unique total approach which is always pragmatic and tailored to your specific situation. For 2Grips, Service Management is not about technology. It’s about benefits and customer satisfaction. Our service management services include consultancy, tooling and training activities.

Our fields of expertise

Our day to day work requires extensive knowledge of a wide range of best practices and standards. These guide us towards appropriate solutions for specific problems. However, they are merely a means to an end. We’re experts in the realms of ITIL, VeriSM, SIAM, Prince2, BiSL, ASL, Cobit, ISO20000, Lean IT, BPM, SFIA and Scrum.

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”

Charles Darwin

For more information about our Service Management Services, please contact 2Grips directly