- Maturity Assessment
- Service Management improvement
- Process design and modeling
- ITSM Tooling selection and implementation assistance
- Project & program Management
- Service Portfolio & Catalogue design
- Service Value Creation
- Service Integration And Management
- Enterprise Service Management
- ITSM Interim Management
- ITSM Coaching
2Grips focuses on optimising your services in terms of quality, cost, manageability and transparency. We focus on your organisation, your processes as well as your tooling and offer a unique total approach. Our approach is always pragmatic and tailored to your specific situation. For 2Grips, Service Management is not about technology, but about benefits and customer satisfaction.
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
Our fields of expertise
Our day to day work requires extensive knowledge of a wide range of best practices and standards which in turn guide us towards appropriate solutions for specific problems. However, they are merely a means to an end. We are also experts in the realms of ITIL, VeriSM, Prince2, BiSL, ASL, Cobit, ISO20000, Lean IT, BPM, SFIA and Scrum.