2Grips offers you a wide range of Service Management services, as well as the opportunity to take advantage of ‘one-stop shopping’ for all your Service Management requirements.
2Grips focuses on optimising your services in terms of quality, cost, manageability and transparency. We focus on your organisation, your processes as well as your tooling. We offer a unique total approach which is always pragmatic and tailored to your specific situation. For 2Grips, Service Management is not about technology. It’s about benefits and customer satisfaction. Our service management services include consultancy, tooling and training activities.
- Maturity Assessment
- Service Management improvement
- Process design and modeling
- Project & program Management
- Service Portfolio & Catalogue design
- Service Value Creation
- Service Integration And Management
- Enterprise Service Management
- ITSM Interim Management
Our fields of expertise
Our day to day work requires extensive knowledge of a wide range of best practices and standards. These guide us towards appropriate solutions for specific problems. However, they are merely a means to an end. We’re experts in the realms of ITIL, VeriSM, Prince2, BiSL, ASL, Cobit, ISO20000, Lean IT, BPM, SFIA and Scrum.
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”