Our services are based on the 3 main questions within Service Management: Where are we now?, Where do we want or need to be?, How do we get there? Depending on your needs, we provide our services separately or combined. And this with one aim: to get your Service Management challenges under control in the most effective and efficient way taking into account your organisation, your internal processes, your co-workers and your tools.
Where are we now?
Where do we want to be?
How do we get there?
Together with you, we select the most suitable Service Management tooling for your organisation. This way, you can make a well-founded choice for a specific Service Management solution that allows your organisation to achieve its objectives, now and in the future.
We help you to translate your strategy into operational processes and procedures making them more manageable, lean and agile based on industry best practices.
2Grips has extensive experience with the implementation of a large number of service management solutions. Besides the solutions we deliver ourselves (4me, BMC Helix Remedyforce, Freshsevice and Ivanti Service Manager) we are also familiar with other tools. We not only focus on the tool itself, but we also give the necessary attention to your processes, people, your environment and your providers.
2Grips offers you a wide range of classroom-based training and e-learning courses. We also like to share knowledge and experience via interactive workshops.
More information about this Training & Knowledge sharing service
2Grips can fulfill your staffing need within the Service Management discipline.