Many initiatives in the field of Service Management are project-based. But projects are finite. However, there are always ample opportunities to improve them. Our Continual Service Improvement service (CSI) guides you towards a permanent system of improvement regarding your personnel, your processes, and your tools. Together with the client we draft a roadmap listing your company’s goals for the coming period. We then help you achieve these goals in short cycles, or via smaller projects; in other words, according to the continuous repetition of: Plan – Do – Check – Act. The result of this approach are improved and much more efficient services.