Service Management Tooling Implementation
Obviously, 2Grips can perform professional implementations of both of the ITSM tools we have on offer: Heat Service Management and ITRP. In addition to this, we are also able to support the implementation of other Service Management applications. (This second form requires implementation by a third party for the technical aspects of the application).
Our approach makes us stand out from the crowd, thanks to the fact that we do not solely concentrate on the tool itself, but also the extremely important aspects of process support and the staff members who will be involved in these processes. This means a tool’s implementation is introduced using a holistic approach, which subsequently increases its success rate.
For our own solutions – ITRP and Heat Service Management – we make optimal use of the extensive features both tools have to offer. ITRP is a turnkey solution which can be deployed within your service organization with minimal time and energy. The Heat implementation Service Management’s foundations are composed of the ‘best practice’ method, upon which all necessary adjustments are based. During our implementations, both organization and process are central! With this in mind, we also strive to keep any customization to an absolute minimum, only applying it when it adds value.
Assessment & Validation
2Grips is able to vet your service organization, advising on possible improvements and/or validating whether certain improvements already made have achieved the required effect. In the latter case, we will set baseline measurements which allow subsequent measurements to show what effects these initiatives have made. The results of this assessment are then given in the form of a Service Improvement Plan, describing how the current situation may further be improved. 2Grips can also help you to implement these improvements.
Project & Program Management
2Grips can take over your Service Management program and/or project management. 2Grips project leaders not only possess extensive knowledge in the field of project management, but also in that of Service Management. With this total package of knowledge and skills, we can help make your project a complete success.