The one that receives products and services. In VeriSM the term “consumers” is used to refer to clients, customers and users.
Service Management principles.
These are the “guardrails” for the products and services delivered.
The Management Mesch The Management
Mesh provides the flexibility that’s unique to VeriSM. It enables an organisation to shoose between the many service management frameworks, standards, methodologies, principles and philosophies available. Each organisation will tailor its management mesh according to 4 categories:
- Emerging technologies
- Management practices
Capabilities are made up of people, knowledge and processes and represent how an organisation delivers actions and outcomes that meet consumer needs. In VeriSM, the IT-capability, is only one of the many capabilities within an organisation and should be regarded as an ‘equal partner’.