For almost 20 years, the annual srvision event (formerly known as Service Manager Day) has become one of the most influential IT Management events in Europe. With its roots in (IT) Service Management, the event has hosted many relevant views and practices from the field of IT management, service management, IT support & operations.
In recent years, we have seen both inspiring and practical sessions on Agile, Lean, DevOps, SRE, SIAM or Customer Experience. Each year, the sessions focused on a relevant theme. After Resilience and Flow, the theme for our 2023 edition will be….Value!
This year Jordy Mertens, 2Grips Service Management Consultant speaks at SRVision about the danger of focusing on value.
During this session Jordy will explain what the most common pitfall is with focusing on value and why.
He will explain how to adjust your processes to avoid this pitfall and what we, within service management, can learn from James Bond.