19 p.m. : An introduction to Service Integration And Management
Service Management Consultant and SIAM Trainer at 2Grips, Wouter De Koster introduces you to Service Integration And Management, including business drivers, roles, challenges and the processes that support SIAM models.
20 p.m. : SIAM in action
In this session Martijn Adams, General Manager EMEA of 4me will tell us how 4me has developed a totally new approach to service delivery with 100% SIAM capability. Based on the customer’s case of Insurance Group Credendo, he will show how 4me makes it possible for all internal departments to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced.