2Grips Team Paul Donders

Our people make us different. We’re passionate about service management which brings us together. Our people are the most valuable assets in our organisation. They were picked out because of their skills, attitudes and knowledge, which they apply daily to help our customers to attain excellence within their client’s service departments. We care for our clients’ business as our business. So meet the 2Grips team…

Meet Jordy Mertens: Service Management Consultants and COO at 2Grips.

After studying IT and Commercial Sciences, Jordy started his career in 2012 at Deloitte where he became interested in IT governance and service management. Jordy soon realised that consulting was really his cup of tea and after Devoteam he joined 2Grips in 2017. Throughout his career he has been involved in various service management implementation and optimisation projects. In addition, he has guided numerous organisations in selecting and implementing the appropriate service management solution.

Because Jordy gets his energy from optimising processes, he has taken on the role of COO at 2Grips for the past 2 years. In this role, he is responsible for monitoring all current projects, employees, the support department and for optimising 2Grips’ internal processes.

Jordy certainly keeps busy during his free time. Apart from playing various sports (CrossFit, fitness, tennis and running), he likes to learn by reading and listening to podcasts. Finally, he can really enjoy good food and drinks with his girlfriend Francesca, family and friends.

Design your processes in a pragmatic way, taking into account best practices, feasibility, knowledge, resources and the desired results. Put value at the heart of this.
Tip from Jordy, 2Grips

Reach out to Jordy directly via jordy.mertens @2grips.com, or contact 2Grips

Jordy Mertens