2Grips is pleased to invite you to its newest event:
Growing numbers of companies are coming to recognize the benefits of managing customer experience: higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of Service Management the focus is shifting from SLA’s towards more end-user satisfaction oriented objectives. Our IT organisations are confronted with the question of how relevant their current SLA metrics are in driving improved customer satisfaction and service experience. But what is an XLA, what are the things to be on the look out for and how do we measure customer experience?
2Grips likes to invite you for a fascinating afternoon in collaboration with Aternity and Giarte. Register today to join us and to learn more about the Next Generation Customer Experience.
February 11, 2020
Van Der Valk Hotel, Luitenant Lippenslaan 66, 2140 Antwerpen
All sessions will be held in Dutch.