Matrix42 offers an innovative Digital Workspace Management suite that helps to balance IT and business needs and improve service delivery across the entire organisation.

Matrix42

The requirements for digital work have fundamentally changed. Employees decide for themselves when, where, and with which devices they are productive. That’s why they expect services on demand at the push of a button. It sounds complex, but it’s not. With Matrix42, your IT orchestrates all endpoints, applications, and services in one solution.

Secure Unified Endpoint Management

80% of all employees use more than one device to remain productive anywhere at anytime. They expect to use the device of their choice and access corporate networks, apps and data intuitively and easily across platforms. For IT this means – more complexity and more risk. Your IT must be enabled to efficiently manage diversity while ensuring that apps and sensitive data are secure.

Digital Worksplace Management
Digital Workspace Platform

The Digital Workspace Platform combines powerful functions for configuration, automation and integration with built-in security to secure your devices, applications and data. The Digital Workspace Platform is the basis of all Matrix42 products and thus an essential component of Matrix42 Enterprise Service Management and Secure Unified Endpoint Management.

Enterprise Service Management

Do you also aim for a higher quality of service at lower costs? Do you want to take the burden off your IT and inspire your employees and customers with excellent service? The key to more efficiency in IT and more satisfied customers is not to work harder. It lies in the cross-departmental automation of service management processes without media and system breaks. You gain complete control over costs, the quality of your services and the increasing number of service providers.

Matrix42 Service Management is fully integrated with the complete Matrix42 Digital Workspace Management suite. You’ll work across processes and departments on a central platform, in a continuous process and with one central user interface. You can easily integrate additional solutions through existing interfaces.

Matrix42 Self Service Portal

Empower your employees to access information easily and complete administrative processes quickly and painlessly. Matrix42 provides an Employee Self-Service Portal for a consistent interface to IT, HR and other services and a fast time to value.

Matrix42 Self Service Portal
  • Offer users and customers a transparent and easily accessible service offering on all platforms
  • Together with the Service Desk and Knowledge Base, the Matrix42 Service Catalog forms the self-service portal for your users and customers.
  • Offer your users the familiar eCommerce shopping experience on all devices, in the office and on the road.
  • With predefined and extensible roles and permissions, you control access to services and the Service Catalog. You assign roles to your users via your Active Directory and ensure that each user can always view the right services and prices.
Service Desk

The Matrix42 Service Desk relieves the burden on your IT service team by easily recording, classifying and enriching new Incidents and Service Requests that are required for further processing. Matrix42 Service Management is fully integrated with the complete Matrix42 Digital Workspace Management suite. You’ll work across processes and departments on a central platform, in a continuous process and with one central user interface. You can easily integrate additional solutions through existing interfaces.

  • Incident Management

  • Change Management

  • Problem Management

  • Configuration Management

  • Service Level Management

  • Service Desk Analytics

Matrix42 Service Desk

Combine the power of Secure Unified Endpoint Management (SUEM) and Enterprise Service Management (ESM). Use the out-of-the-box Connectors to automatically bring all your Configurations into your Enterprise Service Management.

  • Configure the out-of-the-box Connector​ – With just a few clicks you can form the link between your Enterprise Service Management (ESM) and Secure Unified Endpoint Management (SUEM)​
  • All Packages and Configuration will be kept in sync​ – Everything in your Secure Unified Endpoint Management (SUEM) will be imported into Services in your Service Catalog – ready to be consumed by your users​
For more information, please contact 2Grips directly

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