Knowledge Session: Discover the added value of SIAM in outsourcing services
Today, companies and IT departments have become increasingly dependent on IT service providers for many of their services. This is driven by several reasons and global trends: a focus on core processes, cost reduction, taking advantage of working with external service providers. Outsourcing was introduced as early as the 1970s and 1980s; it was formally recognized as a business strategy in ’98 and has grown rapidly ever since.
However, without effective orchestration and management of the various service providers, many of the hoped-for benefits will not be realised for the client organization. Gartner even states “Governance is key to successful multi-sourcing”.
SIAM (Service Integration and Management) is a methodology for companies that purchase services from different suppliers, and want to get maximum added value from them without having the disadvantages of have to deal with different parties, with different ways of working, different people, different contracts, different tools.
In this SIAM Knowledge Session you will learn:
- Recognize problems associated with outsourcing
- Understand the SIAM methodology
- Understand how the methodology tackles/prevents outsourcing problems
- Understand how SIAM supports the strategic business objectives (cost reduction, quality improvement, flexibility of provider services).
This Knowledge Session about SIAM and Outsourcing is intended for
- Business Directors and Managers
IT Directors and Managers
Everyone involved in providing services via external providers
This Knowledge Session focuses on people with result/strategy responsibility within companies. People who want to apply SIAM in organisations, can gain more details and experience in the full SIAM Foundation training.
Knowledge Session SIAM
- 2020 May 26
- Officenter Vilvoorde
- No exam
All prices are VAT excluded.
Why choose 2Grips?
2Grips is specialist in Service Management
Our trainers deal with Service Management in practice every day
2Grips is a registered service provider via KMO-portefeuille
- Maximum 12 students per session