Service Management Consultant

We are looking for an experienced Service Management Consultant to join our team. In this role, you will provide consultancy on service management strategy, operating model, process maturity assessment and defining a roadmap for process and tool implementation. You will work closely with customers to understand their needs, identify areas for improvement, deliver solutions such as but not limited to Service Management Architecture and Planning, Service Optimization, Service Integration and Management and ITIL process assessment, design and implementation.

The ideal candidate has a minimum 3 years’ experience in service management transformation consulting and delivery.
Preferable he/she has also experience with or knowledge of:

  • service management process design and implementation
  • service management operating model design and implementation
  • service management tool strategy, architecture, design and implementation
  • software asset management
  • Service integration and management (SIAM) operating model
  • process design and tool implementation
  • service catalogue design and implementation
  • service desk transformation and service delivery
As a Service Mangement Consultant you have the following skills and competences:
  • You’re a professional, self-driven individual and team player
  • You’re a problem solver with an analytical mind and a hands-on attitude
  • You’re service and process minded and result driven
  • You have good verbal and written communications and presentation / training skills
  • You’re able demonstrate trustworthiness and to build a strong relationships with our customers
  • You’re fluent in English and Dutch or French
We offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and collaborative work environment

If you are a motivated individual who is passionate about service management and has a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

Interested?

Mail us your CV and accompanying motivation today.

We will contact you shortly.

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