2Grips has chosen two IT Service Management solutions representing characteristics very different from both each other, and the market as a whole. The one thing they do have in common is their top-class rating.

Implementation

As implementation partner of both of these unique solutions, 2Grips can also offer something that is unique: its approach. It is not just the tool that stands central. We also find the best combination of organization, personnel, processes and procedures, and supporting Service Management application. We make sure all of these components work together seamlessly to provide you with maximum results!

For more information about our unique methods of implementation, please have a look at our service catalogue.

Ivanti

Ivanti Service Manager – an outstanding, quality, flexible platform – offers three levels of system setup for supporting your IT Service Management processes, or even your Enterprise Service Management processes: Ivanti Help Desk, Ivanti Service Desk, and Ivanti Service Management. Ivanti is available via cloud or as an on-premises solution, and gives you the rare opportunity to change between the two at any later date.

Ivanti comes in a standard format for the support of all of your IT processes, based on its own best practice experience, as well as on the ITIL framework. This offers an excellent starting point for any implementation, saving both time and money.

Furthermore, Ivanti can be completely customized without any programming! This means you will receive the highest level of flexibility for your IT process support, Human Resource, Facility, or any other applicable process.
Ivanti can also simplify the most complex procedural workflow builds, meaning all your standard requests can be completely supported and automated.

Ivanti also offers:

  • PinkVerify ITIL certification for 13 processes;
  • Excellent reporting capabilities;
  • An extremely flexible license model for the combination of ‘named’ and ‘concurrent’ user licenses;
  • Voice automation;
  • A completely customizable self-service portal;
  • Total integration with other Ivanti Software products such as Discovery and Endpoint Management;
  • Support for use on your mobile or tablet;
  • An extremely flexible license model to exactly fit your needs;

And much more…

Support

2Grips provides a comprehensive support & maintenance service for both solutions (ITRP and Ivanti Service Manager). These begin with first level (technical) support for the handling of incidents, software bugs and simple questions. On top of this, we offer you the opportunity to hand over the responsibility of the complete application management to our company.

For more information about our unique support services, please take a look at our service catalogue.

Screenshots Ivanti
Experience the Ivanti
demo here

DEMO Ivanti
For more information, please contact 2Grips directly

CONTACT