Freshservice provides everything you need for IT support and brings a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. This ITIL-aligned service desk software offers all you need for proactive IT service management
This plug-and-play ITIL service desk helps you modernize IT and other business functions without the cost and complexity. It includes Incident Management, SLA Management, Knowledge Management, Service Catalog, Automation, Self-service Portal and more. Freshservice uncomplicates ITSM with its intuitive and intelligent service management solution.
Freshservice is easy to use, intuitive, feature-rich, affordable IT Service Desk software. It helps you
Agents can leverage canned responses feature in the service desk to reply to common, repetitive queries. By leveraging reusable templates, agents save time and are able to focus on newer, high priority requests.
You can use the auto-assign requests feature in the helpdesk to automate agent assignment. You can also create workflows, using workflow automation, to ensure you fulfill requests on time.
Gain complete visibility into how the configuration items (CIs) are connected to the businesses by visualizing dependencies and relationships through an interactive map. This helps in tracking asset relationships and dependencies.
You can create custom reports that can be sent automatically and directly to your mailbox. You can even project the key metrics for your team on a large screen to keep them updated.
You can set up a knowledge base to enable self-service. You can also leverage the auto-suggest feature to suggest solution articles to users when they are looking to solve a problem. By leveraging this feature, you avoid tickets for common scenarios.
