Service Management Tooling
Technology is an indispensable part of enabling Service Management solutions and supporting day-to-day operations within a service organisation. 2Grips helps you choose, implement and support the tool(s) most suitable for you.
2Grips has chosen to offer three Service Management applications. All of them, of course, with very distinctive characteristics compared to each other and to the rest of the market. The similarity between these applications is that they are all among the very best of breed.
The implementation of ESM / ITSM tooling
As a sustainable implementation partner, 2Grips distinguishes itself with an approach tailored to the current organisational culture, way of working, employees and tools. Thanks to our focus on the customer experience, 2Grips guarantees a successful tool implementation.
Support
2Grips provides a comprehensive support & maintenance service for these ESM & ITSM tooling. These begin with first level (technical) support for the handling of incidents, software bugs and simple questions. We also offer the possibility to take over the entire application management from you.
IT Asset Management Tooling
Having visibility and control over your assets is essential for the proper functioning of a service organisation as well as its contribution to service delivery. 2Grips offers today two diverse IT Asset Management (ITAM) tools to manage and maintain your assets in a simple and focused way.
The implementation of asset management tooling
2Grips supports organisations in managing and optimising assets by implementing it asset management tooling in combination with processes and procedures. This allows organisations to get the complete picture of their IT assets from purchase to disposal. By implementing some best practices 2Grips enables organisations to optimize the use and performance of their IT assets.