2Grips has chosen two (IT) Service Management solutions representing characteristics very different from both each other, and the market as a whole. The one thing they do have in common is their top-class rating.
The implementation of ESM & ITSM Solutions
As implementation partner of both of these unique solutions, 2Grips can also offer something that is unique: its approach. It is not just the tool that stands central. We also find the best combination of organization, personnel, processes and procedures, and supporting Service Management application. We make sure all of these components work together seamlessly to provide you with maximum results!
2Grips provides a comprehensive support & maintenance service for both ESM & ITSM solutions. These begin with first level (technical) support for the handling of incidents, software bugs and simple questions. We also offer the possibility to take over the entire application management from you.
Learn more about our support services.