{"id":9095,"date":"2022-09-08T10:03:36","date_gmt":"2022-09-08T10:03:36","guid":{"rendered":"https:\/\/www.2grips.com\/workshop\/experience-level-agreements\/"},"modified":"2024-02-02T10:03:28","modified_gmt":"2024-02-02T10:03:28","slug":"experience-level-agreements","status":"publish","type":"workshop","link":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/","title":{"rendered":"Experience Level Agreements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9095\" class=\"elementor elementor-9095 elementor-5507\" data-elementor-post-type=\"workshop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1302532 e-flex e-con-boxed e-con e-parent\" data-id=\"1302532\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-201d11c8 elementor-widget elementor-widget-image\" data-id=\"201d11c8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"247\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg\" class=\"attachment-large size-large wp-image-5934\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-763cf3bc e-flex e-con-boxed e-con e-parent\" data-id=\"763cf3bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b6ad696 elementor-widget elementor-widget-heading\" data-id=\"6b6ad696\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Experience Level Agreements<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f38ff0 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"77f38ff0\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Growing numbers of companies are coming to recognize the benefits of managing customer experience: higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of Service Management the focus is shifting from Sla&#8217;s (<a href=\"https:\/\/www.2grips.com\/en\/kennisbank\/what-is-service-level-agreement\/\">Service Level Agreement<\/a>) towards more <strong>end-user satisfaction oriented objectives<\/strong>.  Our IT organisations are confronted with the question of how relevant their current SLA metrics are in driving improved customer satisfaction and service experience. Key to this topic are <a href=\"https:\/\/www.2grips.com\/en\/kennisbank\/what-is-an-xla\/\">XLA<\/a>\u2019s, standing for Experience Level Agreements.  Although the word may sound familiar to you, the concept of XLA also raises a lot of questions.<\/p>\n<p><strong>What\u2019s an XLA? What is the difference with an SLA? How do you build an XLA and how do you measure them?  <\/strong><\/p>\n<p>In this practice-oriented workshop we share our knowledge and experience with you. After a clear definition of the XLA concept, we take a deep dive into a possible step-by-step plan for building XLA\u2019s. By using practical examples we will guide you on your way to working with XLA\u2019s.  <br \/>We share our experiences and give you tips, but because we love interaction, we also like to discuss your challenges and solutions.<\/p>\n<p>You can download the slide deck of the workshop here.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11746cfc e-flex e-con-boxed e-con e-parent\" data-id=\"11746cfc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36f3465a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"36f3465a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/www.2grips.com\/en\/\/workshop-downloadformulier\/?workshop_name=Experience+Level+Agreements\" title=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">download slide deck<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-579643f3 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"579643f3\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3360ea53 elementor-widget elementor-widget-heading\" data-id=\"3360ea53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More workshops<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4209486a e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"4209486a\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9c631b elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"3d9c631b\" data-element_type=\"widget\" data-settings=\"{&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;masonry&quot;:&quot;yes&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.2grips.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-posts.min.css\">\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-11404 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/organizational-behavior-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-12644\" alt=\"Organizational Behavior Management\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-1024x317.png 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-768x237.png 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-600x185.png 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tOrganizational Behavior Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-7417 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/focusing-on-customers-as-a-key-to-success-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-11704\" alt=\"Klantgerichtheid Workshop\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-1024x317.png 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-768x237.png 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-600x185.png 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tFocusing on customers as a key to success\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9030 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/control-your-service-delivery-and-compliancy-with-ism-and-4me-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png\" class=\"attachment-medium size-medium wp-image-9565\" alt=\"ISM 4me\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-600x185.png 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-1024x317.png 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-768x237.png 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tManage your service delivery and compliancy with ISM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9032 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/usm-and-4me\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6711\" alt=\"Workshop USM en 4me\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tUSM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9037 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/the-future-of-ux-is-conversational\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5806\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe future of UX is conversational.\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9049 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/governance-risk-and-compliance\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png\" class=\"attachment-medium size-medium wp-image-5807\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-600x184.png 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1024x315.png 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-768x236.png 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1536x472.png 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tGovernance, Risk and Compliance\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9059 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/the-art-of-multi-sourcing\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5927\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Art of Multi-Sourcing\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9064 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/enterprise-service-management-with-freshservice\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5804\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tEnterprise Service Management with Freshservice\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9069 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5809\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tQuick and easy grip on service management with USM\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9077 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/cyber-asset-attack-surface-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5808\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1024x315.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1536x472.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tCyber Asset Attack Surface Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9085 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/how-to-choose-your-itsm-esm-tool\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5810\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tHow to choose your ITSM \/ ESM tool\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9090 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/the-human-factor-in-service-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5935\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Human Factor in Service Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9095 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5934\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tExperience Level Agreements\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9100 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/service-improvement-planning\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"88\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg\" class=\"attachment-medium size-medium wp-image-5933\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-600x177.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1024x302.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-768x226.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1536x453.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SIP.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tService Improvement Planning\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9108 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/shift-left-automation\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6101\" alt=\"Shift-left\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-600x184.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-1024x314.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-768x236.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1.jpg 1290w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShift-left &amp; Automation\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9116 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/self-service-and-chat\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png\" class=\"attachment-medium size-medium wp-image-5929\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-600x185.png 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1024x316.png 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-768x237.png 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1536x474.png 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-service and Chat\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9121 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/software-asset-management-and-licence-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5932\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSoftware Asset Management and Licence Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9126 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/shadow-it\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5931\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShadow IT\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9131 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.2grips.com\/en\/workshop\/self-service-strategy\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5930\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-600x185.jpg 600w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1024x316.jpg 1024w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-768x237.jpg 768w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1536x474.jpg 1536w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-Service Strategy\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":5934,"template":"","class_list":["post-9095","workshop","type-workshop","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Experience Level Agreements - 2Grips<\/title>\n<meta name=\"description\" content=\"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experience Level Agreements - 2Grips\" \/>\n<meta property=\"og:description\" content=\"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\" \/>\n<meta property=\"og:site_name\" content=\"2Grips\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T10:03:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"593\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\",\"url\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\",\"name\":\"Experience Level Agreements - 2Grips\",\"isPartOf\":{\"@id\":\"https:\/\/www.2grips.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg\",\"datePublished\":\"2022-09-08T10:03:36+00:00\",\"dateModified\":\"2024-02-02T10:03:28+00:00\",\"description\":\"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage\",\"url\":\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg\",\"contentUrl\":\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg\",\"width\":1920,\"height\":593,\"caption\":\"Experience Level Agreements\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.2grips.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Experience Level Agreements\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.2grips.com\/en\/#website\",\"url\":\"https:\/\/www.2grips.com\/en\/\",\"name\":\"2Grips\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.2grips.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.2grips.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.2grips.com\/en\/#organization\",\"name\":\"2Grips\",\"url\":\"https:\/\/www.2grips.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.2grips.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/Logo-2Grips.png\",\"contentUrl\":\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/Logo-2Grips.png\",\"width\":280,\"height\":161,\"caption\":\"2Grips\"},\"image\":{\"@id\":\"https:\/\/www.2grips.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/2grips\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Experience Level Agreements - 2Grips","description":"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/","og_locale":"en_US","og_type":"article","og_title":"Experience Level Agreements - 2Grips","og_description":"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.","og_url":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/","og_site_name":"2Grips","article_modified_time":"2024-02-02T10:03:28+00:00","og_image":[{"width":1920,"height":593,"url":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/","url":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/","name":"Experience Level Agreements - 2Grips","isPartOf":{"@id":"https:\/\/www.2grips.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage"},"image":{"@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage"},"thumbnailUrl":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg","datePublished":"2022-09-08T10:03:36+00:00","dateModified":"2024-02-02T10:03:28+00:00","description":"Experience Level Agreements: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.","breadcrumb":{"@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#primaryimage","url":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg","contentUrl":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg","width":1920,"height":593,"caption":"Experience Level Agreements"},{"@type":"BreadcrumbList","@id":"https:\/\/www.2grips.com\/en\/workshop\/experience-level-agreements\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.2grips.com\/en\/"},{"@type":"ListItem","position":2,"name":"Experience Level Agreements"}]},{"@type":"WebSite","@id":"https:\/\/www.2grips.com\/en\/#website","url":"https:\/\/www.2grips.com\/en\/","name":"2Grips","description":"","publisher":{"@id":"https:\/\/www.2grips.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.2grips.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.2grips.com\/en\/#organization","name":"2Grips","url":"https:\/\/www.2grips.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.2grips.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/Logo-2Grips.png","contentUrl":"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/Logo-2Grips.png","width":280,"height":161,"caption":"2Grips"},"image":{"@id":"https:\/\/www.2grips.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/2grips\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/workshop\/9095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/workshop"}],"about":[{"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/types\/workshop"}],"version-history":[{"count":7,"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/workshop\/9095\/revisions"}],"predecessor-version":[{"id":11468,"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/workshop\/9095\/revisions\/11468"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/media\/5934"}],"wp:attachment":[{"href":"https:\/\/www.2grips.com\/en\/wp-json\/wp\/v2\/media?parent=9095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}