{"id":9220,"date":"2023-02-18T11:47:22","date_gmt":"2023-02-18T11:47:22","guid":{"rendered":"https:\/\/www.2grips.com\/gettogrips2023\/"},"modified":"2023-11-29T15:54:30","modified_gmt":"2023-11-29T15:54:30","slug":"gettogrips2023","status":"publish","type":"post","link":"https:\/\/www.2grips.com\/en\/gettogrips2023\/","title":{"rendered":"GetToGrips2023"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9220\" class=\"elementor elementor-9220 elementor-3761\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db21711 e-flex e-con-boxed e-con e-parent\" data-id=\"1db21711\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a22a874 e-con-full e-flex e-con e-parent\" data-id=\"4a22a874\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4091a6f0 elementor-widget elementor-widget-heading\" data-id=\"4091a6f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">GetToGrips2023<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29669953 elementor-widget elementor-widget-heading\" data-id=\"29669953\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2Grips welcomes you to the annual GetToGrips event.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b30551 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"58b30551\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>GetToGrips is an annual event organised by <a href=\"https:\/\/www.2grips.be\/bedrijf-2grips\/\">2Grips<\/a> for everyone who wants to keep up with the latest trends and developments in the world of Service Management. Every year we look for exciting topics and passionate speakers to offer you an informative and inspiring afternoon. The GetToGrips event brings a unique combination of networking and knowledge sharing for C-level management.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097e51d elementor-widget elementor-widget-heading\" data-id=\"097e51d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">GetToGrips 2023: A glimpse into the future of Service Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6607834 elementor-widget elementor-widget-text-editor\" data-id=\"6607834\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2Grips takes you on a journey into the future of service management. During four engaging sessions by passionate speakers, we will share insights into the expected changes and tips to help your organisation be prepared for them. We are confident that you will gain many valuable insights. Let\u2019s explore the future of service management together!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-796da703 e-con-full e-flex e-con e-parent\" data-id=\"796da703\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766ee9b4 elementor-widget elementor-widget-image\" data-id=\"766ee9b4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"265\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/GettoGrips-Event.jpg\" class=\"attachment-medium_large size-medium_large wp-image-5739\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/GettoGrips-Event.jpg 400w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/03\/GettoGrips-Event-300x199.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcfd84a e-flex e-con-boxed e-con e-parent\" data-id=\"fcfd84a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f74ee55 e-con-full e-flex e-con e-parent\" data-id=\"f74ee55\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45300fe elementor-widget elementor-widget-heading\" data-id=\"45300fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The location<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-760a654 elementor-widget elementor-widget-text-editor\" data-id=\"760a654\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This year, the BluePoint business centre in Antwerp is the place to be. This professional and modern event location offers us even more space and opportunities to make GetToGrips the Service Management event of 2023. Good accessibility by car or public transport is assured. If you come by car you can park both above- and underground. lectric charging stations are also available on site. Travelling by public transport? The business &amp; conference centre is only 10 minutes from Berchem station. 2Grips provides its own shuttle service to make things easy for you.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f5c807 e-con-full e-flex e-con e-parent\" data-id=\"2f5c807\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bc2ed3 elementor-widget elementor-widget-heading\" data-id=\"0bc2ed3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The program<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984b6f7 elementor-widget elementor-widget-text-editor\" data-id=\"984b6f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This year, we look at the future of Service Management. Three 2Grips Senior Service Management Consultants will talk about trends and opportunities and share their ideas and experiences. This is the agenda:  <\/p>\n<\/p>\n<p>14h30 \u2013 15h00 Welcome<br \/>15h00 \u2013 15h15 Introduction<br \/>15h15 \u2013 15h45 Session 1<br \/>15h45 \u2013 16h15 Session 2<br \/>16h15 \u2013 17h00 Break<br \/>17h00 \u2013 17h30 Session 3<br \/>17h30 \u2013 18h15 Jef Staes<br \/>18h15 \u2013 18h30 Closure<br \/>18h30 \u2013 20h00 Walking Dinner<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8cf8a64 e-flex e-con-boxed e-con e-parent\" data-id=\"8cf8a64\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52d9e6e elementor-widget elementor-widget-heading\" data-id=\"52d9e6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Speaker Sessions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dad88d2 elementor-widget elementor-widget-toggle\" data-id=\"dad88d2\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">New trends: Are you ready? Danny Van Vosselen<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2291\"><p>In this session, Danny Van Vosselen looks at a number of emerging phenomena such as the war on talent, hybrid working, increased multi-sourcing and the growing focus on sustainability and customer experience. He explains how Service Management practices can manage and support them. Join us to discover how service excellence can be used to address these challenges.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can you do to be customer centric? Jordy Mertens<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2292\"><p>Last year Jordy Mertens talked about the shift from concrete processes to customer centric customer journeys. Creating those customer journeys is one thing, but it is very important to know that employees play a major role in this and they need to gain insight into which touchpoints they can use to provide that customer centric service. <br \/>During his session Jordy will inspire you with some principles within customer centricity that you can take with you in your day-to-day work or organisation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Tools for the new age of Service Management. Joost van Iersel<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2293\"><p>How service management tooling can help you facing the challenging future, with an increasing war on talent, more demanding customers and an increasingly complex support organization (and its suppliers). A practical insight in the tools that could be beneficial for both service provider and customer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b7346d elementor-widget elementor-widget-heading\" data-id=\"6b7346d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Special thanks to our partners<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1507d0b e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"1507d0b\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;bounceInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a530ba9 elementor-widget elementor-widget-image\" data-id=\"a530ba9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/05\/4me-logo-wit-400x265-1-300x199.jpeg\" class=\"attachment-medium size-medium wp-image-5762\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/05\/4me-logo-wit-400x265-1-300x199.jpeg 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/05\/4me-logo-wit-400x265-1.jpeg 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d7fa8 elementor-widget elementor-widget-image\" data-id=\"c7d7fa8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"60\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/freshworks-light-bg-e1600164689443-300x60.png\" class=\"attachment-medium size-medium wp-image-5793\" alt=\"\" srcset=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/freshworks-light-bg-e1600164689443-300x60.png 300w, https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/freshworks-light-bg-e1600164689443.png 380w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-082c066 elementor-widget elementor-widget-image\" data-id=\"082c066\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.2grips.com\/wp-content\/uploads\/2023\/07\/Exin_event-300x225.jpg\" class=\"attachment-medium size-medium wp-image-5792\" alt=\"\" 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GetToGrips is an annual event organised by 2Grips for everyone who wants to keep up with the latest trends and developments in the world of Service Management. Every year we look for exciting topics and passionate speakers to offer you an informative and inspiring afternoon. The [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5739,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[84],"tags":[101,115],"class_list":["post-9220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event-en","tag-event-en","tag-gettogrips-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GetToGrips2023 - 2Grips<\/title>\n<meta name=\"description\" content=\"GetToGrips is an annual event organised by 2Grips for everyone who wants to keep up with the latest trends and developments in Service Management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.2grips.com\/en\/gettogrips2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GetToGrips2023 - 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