ITIL 4 Foundation

The ITIL 4 Foundation training course is an indispensable introduction to the effective management of contemporary IT-enabled services offering participants a comprehensive understanding of this common language and the fundamental concepts of ITIL4.

Integral to the course is the ITIL Foundation exam, ensuring that participants not only acquire theoretical knowledge but also have the opportunity to validate their understanding through a recognized certification process. This two-fold approach makes the ITIL4 Foundation training an invaluable resource for individuals looking to establish a solid foundation in IT service management principles and practices.

The ITIL 4 Foundation course gives you an understanding of:

• Key concepts of Service Management
• ITIL Guiding Principles
• The four dimensions of service management
• The ITIL service value system
• Activities of the service value chain, and how they interconnect
• Purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices

ITIL 4 Foundation is intended for anyone who needs to understand the key concepts of IT and digital services and who wants to help their organisation embrace the new culture of service management. ITIL 4 Foundation is intended for anyone who needs to understand the key concepts of IT and digital services and who wants to help their organisation embrace the new culture of service management. The course is ideal for professionals who are at the beginning of their ITIL 4 journey or for those who want to bring their existing ITIL knowledge up to date.

The ITIL 4 certification exam consists of 40 multiple-choice questions. You have 60 minutes for this and have passed from 65% correctly answered questions (26/40). You will receive a voucher for the online exam, allowing you to schedule the exam at a time of your choice at PeopleCert.

• ITIL 4 Foundation training is offered as in-company as well as public training and both on-site or online.
• Looking for in-company training? Please contact us for a tailor-made proposal.
• The dates of the public courses can be found on this page.
• If you prefer to study at your own pace, choose for e-learning. Looking for in-company training? Please contact us for a tailor-made proposal.