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What is Process Design?


Process design refers to the process of defining, documenting, and implementing the processes used to deliver IT services. It involves identifying the activities, tasks, and responsibilities required to deliver a service, and documenting them in a clear and concise way.

The goal of process design is to ensure that services are delivered consistently, efficiently, and effectively, and that all stakeholders understand their roles and responsibilities. Process design is focused on designing processes that are flexible and adaptable, and that support continuous improvement. This involves taking into account the needs of the customer, the organisation, and the technology, and designing processes that meet these needs in a holistic and integrated way.

Recommended reading: What is Service Design?

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