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What is Enterprise Service Management?


Enterprise Service Management (ESM) is a framework for managing services in an organisation that goes beyond just the IT department. It is a holistic approach that focuses on managing all the services that an organisation provides, including those that are not related to IT. This includes services such as HR, finance, and customer service. ESM is similar to IT Service Management (ITSM), which focuses specifically on the management of IT services. However, ESM takes a broader view and considers all the services that an organisation offers. This allows an organisation to improve the efficiency and effectiveness of its services, and provide a better experience for its customers.

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