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What is Change Management?


Change management is the process of managing and controlling changes to IT systems and services in a controlled and systematic manner. It is designed to ensure that changes are implemented in a way that minimizes disruption to the business or organisation, and that any risks associated with the change are identified and mitigated.

The goal of IT change management is to ensure that changes to IT systems and services are implemented in a controlled and predictable manner, while minimizing the risk of negative impacts on the business or organisation.

The Change Management Process

The IT change management process typically involves the following steps:

  1. Request for change (rfc): A request for a change to an IT system or service is submitted, detailing the proposed change and the reason for it.
  2. Assessment and planning: The change request is assessed to determine the impact on the business or organisation, and a plan is developed to implement the change.
  3. Approval: The change request and implementation plan are reviewed and approved by relevant stakeholders.
  4. Implementation: The change is implemented according to the approved plan.
  5. Testing: The change is tested to ensure that it has the desired effect and does not negatively impact other systems or services.
  6. Review: The change is reviewed to identify any lessons learned and to improve processes for future IT change management.

IT change management is an important part of ensuring the stability and reliability of IT systems and services, and is typically governed by a set of policies, procedures, and guidelines.

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